Financial Systems Business Analyst

Job Description

We are seeking a Financial Systems Business Analyst to support critical financial systems, billing operations, and operational process improvement for a remote contract role. This role combines finance and accounting domain knowledge, SQL-based data analysis, systems support, issue triage, reconciliation, documentation, and business process design.

• Manage billing support issues and financial system inquiries.
• Own triage of incidents, requests, and operational issues, ensuring items are routed to the appropriate teams.
• Perform root cause analysis to identify and resolve underlying financial system and process issues.
• Use SQL to extract, analyze, validate, reconcile, and report on business and financial data.
• Execute manual corrections and data fixes using internal or third‑party operational tools when necessary.
• Support incident and event management, including troubleshooting and resolution of production issues.
• Support operational initiatives related to billing, contracts, financial systems, and enterprise customer workflows.
• Design, document, validate, and continuously improve operational processes.
• Create and maintain process documentation, SOPs, and workflow guidance.
• Translate business requirements into scalable operational solutions.
• Work effectively across finance, accounting, operations, systems, and technical stakeholders.

• Strong financial analysis skills with finance and accounting domain expertise.
• Deep understanding of billing operations, credit memos, refunds, and the accounts receivable lifecycle.
• Experience supporting month‑end close activities, reconciliations, AP/AR workflows, financial reporting, and ERP implementations.
• Experience working with third‑party financial and operational systems.
• Proficiency writing SQL queries and scripts to extract, analyze, validate, reconcile, and report on business data.
• Strong data validation, reconciliation, and root cause analysis skills.
• Advanced proficiency with Google Sheets and Microsoft Excel, including Pivot Tables and data analysis functions.
• Experience creating, documenting, and maintaining Standard Operating Procedures and operational processes.
• Ability to identify process improvement opportunities and translate business requirements into scalable operational solutions.
• Demonstrated finance domain experience beyond general Business Analyst responsibilities.
• Ability to operate effectively in ambiguous environments and define solutions rather than simply follow established processes.

• Experience with financial systems, financial processes, billing data, reporting tools, or operational data ecosystems.
• Hands‑on experience with Zuora, including billing, subscriptions, invoicing, credit memos, or revenue‑related workflows.
• Experience working with Adyen or similar payment processing platforms, including payment operations, transaction management, refunds, or reconciliation activities.
• Knowledge of enterprise financial systems integrations and the flow of data between billing, payment, accounting, and reporting platforms.
• Experience leveraging AI‑assisted productivity tools such as Cursor, Git Hub Copilot, Claude Code, Gemini, ChatGPT, or similar tools to improve business analysis, data analysis, documentation, process design, automation, or operational efficiency.

• SQL
• Google Sheets
• Microsoft Excel
• Pivot Tables
• ERP systems
• Third‑party financial or operational systems
• SOP and process documentation tools

• Remote contract role.
• LATAM‑based candidates only.
• Must be able to provide at least 4 hours of overlap with U.S. working hours.
• 40 hours per week.
• Contract expected to run through March 31, 2027.