Loan Support Analyst Sr

Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Loan Support Analyst Sr within PNC's Commercial Flood Services organization, you will be based in Pittsburgh, PA;
Denver, CO; or Kalamazoo, MI. Core hours for this role are Monday - Friday, 8:00 am EST - 5:00 pm EST. The Loan Support Analyst Sr is responsible for managing a pipeline of commercial loan customers who have real estate collateral designated in a Special Flood Hazard Area (SFHA) and are required to have insurance tracking per regulatory compliance as it relates to the Flood Disaster Protection Act.

The role conducts Life of Loan monitoring of their portfolio and manages the client's flood experience post booking while working with our Third Party Insurance Vendor. The analyst evaluates and processes maintenance of various points within the life cycle of the loan while it is designated within a SFHA with a high degree of accuracy, applying strong attention to detail, effective communication, decision making, and critical thinking skills.

Preferred experience includes risk management, familiarity with flood regulations, G/L maintenance, and reviewing Flood Insurance policies. Within Commercial Flood Services-which supports both flood insurance origination and ongoing monitoring-the analyst works independently and collaboratively, engaging in peer quality reviews and partnering with multiple lines of business as well as external vendors. We seek motivated, driven and creative individuals that enjoy working as part of a team in a high energy environment which thrives on innovation and ingenuity.

You will work together to create new solutions which will provide our clients with an exceptional customer experience. Valued opinions, supported by collaborative teams, impact the success of the Commercial Lending Operations organization. This position may be eligible for remote work in select geographic locations, subject to approval by PNC. If approved, work must be conducted from a quiet, secure, and confidential home-based workspace.

Occasional in-office participation may be required based on business needs. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description
* Executes varied and complex transactions/processes utilizing standard procedures.

May have specific responsibility for one or multiple specialized products or functional areas.

May have responsibility for larger, more complex or sensitive assigned accounts or portfolio.
* Processes and/or reconciles varied and complex transactions in accordance with established policies and procedures. Partners with internal and/or external business partners to route communications, documents or other action items to complete transactions. Identifies and may resolve exceptions; escalates appropriately. May interact with customers and have assigned accounts or portfolio.
* Ensures the appropriate materials and documentation are available to complete transactions. May assist with training/coaching of new hires. May serve as a subject matter resource for the team.
* Provides responses and documentation to inquiries and ad hoc requests. Completes research and provides feedback on workflow and work received.
* Reviews transactions and related documents and verifies work processes to ensure completeness, accuracy and conformance to established service levels and applicable policies and procedures. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:
* Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
* Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework. Qualifications Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills Analytical Thinking, Capital Management, Compliance Requirements, Documentations, Due Diligence, Loan Documentation, Regulatory Compliance, Risk Mitigation Strategies Competencies Accuracy and Attention to Detail, Decision Making and Critical Thinking, Effective Communications, Flexibility and Adaptability, Managing Multiple Priorities, Operational Functions, Problem Management Process, Products and Services, Standard…