Manager, Mortgage Operations

Company Description

Achieve is a leading digital personal finance company. We help everyday people move from struggling to thriving by providing innovative, personalized financial solutions. By leveraging proprietary data and analytics, our solutions are tailored for each step of our member's financial journey to include personal loans, home equity loans, debt consolidation, financial tools and education. Every day, we get to help our members move their finances forward with care, compassion, and empathetic touch.

We put people first and treat them like humans, not account numbers.

Job Description

As a Manager of Mortgage Operations, you'll impact the lives of everyday people and help them go from surviving to thriving with innovative digital personal finance solutions.

What you'll do:

• Interview, train, evaluate, coach, and motivate staff.
• Ensure staff are trained on policies, procedures and guidelines, and underwriters.
• Work with management in setting & monitoring effective performance goals. Ensures quality member service, loan production standards and loan quality standards are maintained at all times.
• Manage all operations pipeline, ensuring accurate and timely follow up.
• Resolve member service and loan issues.
• Review loans that are escalated by sales or operations staff.
• Maintain current working knowledge of all loan products, procedures, systems, regulations, etc. to ensure compliance with regulatory agency requirements. Stays current in industry trends and best practices. Makes recommendations to department processes and procedures as needed.
• Direct the development and implementation of training courses and oversees curriculum so it remains current and meets the ongoing needs of the operations staff.
• Demonstrated knowledge of agency (FNMA & FHLMC) guidelines, policies, and procedures.

Qualifications

What you'll do:

• Interview, train, evaluate, coach, and motivate staff.
• Ensure staff are trained on policies, procedures and guidelines, and underwriters.
• Work with management in setting & monitoring effective performance goals. Ensures quality member service, loan production standards and loan quality standards are maintained at all times.
• Manage all operations pipeline, ensuring accurate and timely follow up.
• Resolve member service and loan issues.
• Review loans that are escalated by sales or operations staff.
• Maintain current working knowledge of all loan products, procedures, systems, regulations, etc. to ensure compliance with regulatory agency requirements. Stays current in industry trends and best practices. Makes recommendations to department processes and procedures as needed.
• Direct the development and implementation of training courses and oversees curriculum so it remains current and meets the ongoing needs of the operations staff.
• Demonstrated knowledge of agency (FNMA & FHLMC) guidelines, policies, and procedures.

What you'll bring:

• Minimum 5 years of experience in a mortgage-banking capacity to include underrating, closing and/or post-closing leadership of staff to include loan-underwriting experience.
• Minimum 2 years in a supervisory/management position.
• Thorough knowledge of First, Conventional/FHA/VA and Second loan originations as well as all technical aspects of residential lending
• Ability to work independently and motivate staff to achieve goals.
• Ability to complete assigned tasks within strict time frames and work in a fast-paced environment.
• Ability to successfully tailor communications according to the audience.
• Effective, professional verbal and written communication skills. Including the ability to prepare and effectively facilitate presentations.
• Ability to interact with diverse groups of people including business community members, potential borrowers and referral agents in a professional and diplomatic manner.
• 5+ years of experience in customer service.
• High school diploma or equivalent, Bachelor degree preferred.
• Active FHA DE & VA LAPP designation is a plus.

Additional Information

Achieve well-being with:

• Hybrid and remote work opportunities
• 401 (k) with employer match
• Medical, dental, and vision with HSA and FSA options
• Competitive vacation and sick time off, as well as dedicated volunteer days
• Access…