Online Branch Relationship Banker

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Full Time Employee Non-Officer Kansas City, MO, US

3 days ago Requisition

nbkc bank is currently looking for an Online Branch Relationship Banker to join our Online Branch.

Are you passionate about helping customers, solving problems, and building meaningful relationships—​all in a fast-moving digital environment? At nbkc, we’re looking for someone who thrives on delivering exceptional service and is excited to grow alongside evolving banking technology.

As an Online Branch Relationship Banker
, you’ll support customers with their banking needs, provide tailored recommendations, and deliver a seamless digital experience across multiple channels. If you bring strong banking knowledge, a customer-first mindset, and love learning new tools, we want to hear from you.

This position will work @Flex (a combination of both in the office and at home).

What you’ll do

• Deliver exceptional service by assisting customers accurately, professionally, and efficiently across digital channels
• Build and deepen customer relationships by identifying financial needs and recommending relevant banking and lending solutions
• Educate customers on digital tools (mobile banking, online platforms, ATMs) to enhance their overall experience
• Resolve customer inquiries and issues with professionalism, escalating when needed
• Use sound judgment to balance customer experience, policy requirements, and risk when evaluating requests
• Navigate and utilize internal systems to authenticate customers, process transactions, and elevate complex situations
• Collaborate across teams in a dynamic, multi-functional technical environment
• Maintain strict confidentiality and exercise discretion with sensitive information
• Ensure compliance with all banking policies, procedures, and regulatory requirements

What you’ll bring

• High School Diploma or GED required
• At least 1 year of banking experience
• Strong knowledge of banking products and experience building customer relationships
• Proven ability to contribute to individual and team goals in a performance-driven environment
• Excellent customer service, communication, and interpersonal skills (comfortable online and via phone)
• Strong attention to detail, problem-solving, and analytical skills
• A collaborative mindset with the ability to work cross-functionally toward shared goals
• Ability to perform essential job functions with or without accommodation
• Additional experience in banking or financial relationship management
• Leadership or supervisory experience
• Adaptability in a fast-changing environment
• Interest in and ability to learn new technologies
• Creative thinking and problem-solving skills
• Strong written and verbal communication skills
• Solid computer proficiency

At nbkc bank, we’re more than just a bank—we’re a team of problem‑solvers, innovators, and relationship‑builders who believe banking should be simple, human, and empowering.

• Hybrid flexibility with a modern @Flex work model (Kansas City HQ).
• Multiple comprehensive health plans (HSA, FSA, PPO your choice!)
• 12 paid holidays + your birthday off + 8 volunteer hours/year
• 401k with immediate vesting and a generous company match
• Paid parental leave
• Access to behavioral health advocates and an Employee Assistance Program (EAP)
• Wellness perks, reimbursement programs, and on‑site gym
• Taking 4‑week paid sabbaticals for your 10‑, 18‑, and 25‑year anniversaries
• Collaborative, growth‑minded culture that celebrates innovation and ideas
• Meaningful work building products that truly help customers achieve their financial goals
• Opportunities to grow your career in one of the most transformative industries

nbkc bank is an Equal Opportunity‑Affirmative Action Employer – Minority/Female / Disability / Veteran / Gender Identity / Sexual Orientation