Payment Operations Analyst II : PayCenter

Overview

At Jack Henry, we’re more than a technology company; we’re a force for good in financial services. We’re redefining how community banks and credit unions connect with the people they serve. Our mission is rooted in people‑inspired innovation, empowering financial institutions to deliver seamless, secure, and human‑centered experiences. We deliver cutting‑edge solutions that are paving the way for the next generation of digital banking and payments, and our true impact begins with our associates.

Do you want to be part of an up‑and‑coming division with opportunity for growth? Pay Center provides streamlined, secure payment capabilities for sending and receiving transactions instantly 24/7/365, enabling financial institutions of all sizes to remain at the forefront of faster payments. If you enjoy digging into data and figuring out problems while maintaining a healthy balance of customer interaction, the Payment Operations Analyst position is for you.

This is a remote position and candidates must live within approximately a 70‑mile radius of our office locations in Allen, TX;
Birmingham, AL;
Cedar Falls, IA;
Charlotte, NC;
Lenexa, KS;
Louisville, KY;
Monett, MO; and Springfield, MO.

The team provides business‑day coverage for all continental U.S. time zones. While schedules can be adjusted as needed, the ideal candidate will have availability for work hours beyond a typical 8‑5pm timeframe.

All positions, regardless of location, may require an onsite interview or in‑person onboarding requirement to verify your identity.

• Providing excellent customer support for operations to all internal support teams, financial institutions, and partners.
• Reviewing and processing daily requests to ensure all time frames are adhered to and financial liability and risk to the company is minimized.
• Reconciling ACH and/or settlement accounts daily.
• Retrieving and analyzing data and presenting reports to management for use in supporting operational and business objectives.
• Participating in training programs to continuously improve product knowledge, service skills, and team collaboration.
• Performing compliance reviews of various applications and processes.
• Reconciling transaction discrepancies and partnering with internal teams to ensure accurate processing and reporting.
• Delivering operational training and guidance to internal teams and external institutions on payment workflows and best practices.
• May perform other job duties as assigned.

• Minimum of 2 years of experience in a financial institution, payment operations, or analyst role.
• Must be proficient with MS Excel with the ability to perform calculations using formulas, produce graphs and tables, and use spreadsheets efficiently.
• Flexibility and adaptability to work in a fast‑paced, changing environment as a member of a team using problem‑solving skills.

• Bachelor’s degree.
• Experience with Jack Henry products or payment applications.
• Experience with Zelle, Fed Now and/or RTP products.
• Strong communication and customer service skills.
• Demonstrated ability to identify issues and provide solutions.

If you got this far, we hope you’re feeling excited about this opportunity. Even if you don’t feel you meet every single requirement on this posting, we still encourage you to apply. We’re looking for passionate, driven individuals who align with our mission and can bring unique perspectives to our team.

We offer comprehensive benefits designed to support your physical, mental, and financial health so you can thrive both personally and professionally.

At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business—and our society—stronger. Jack Henry is an equal‑opportunity employer and is committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state, or federal law.

No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good‑faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.