Manager, Banking Operations

Working Model:
Hybrid

We have a balanced hybrid working model to ensure you get the flexibility you need, and the successful candidate will spend their time between working in the office and working from home.

• Lead daily operations across Banking Operations functions, ensuring accuracy, timeliness, and adherence to service levels
• Oversee end-to-end execution of banking activities, including account maintenance and exception management across deposit, card, and regulatory workflows
• Drive operational effectiveness through performance monitoring, capacity management, and continuous improvement
• Ensure alignment with enterprise standards and control requirements
• Drive process improvement, automation, and operational efficiency initiatives
• Partner with technology and product teams to enhance systems and workflows

• Lead, coach, and develop a team within Banking Operations
• Manage performance, capacity, and workload planning
• Foster a strong risk and control culture while driving engagement and development

• Oversee deposit account maintenance aligned to Wealth Management products
• Ensure execution of deposit activities, including exception management and regulatory adherence
• Maintain compliance with applicable regulations, including Reg II, Reg CC, and Reg D

• Oversee debit card operations, including card maintenance and error resolution
• Ensure effective controls over card activity, including fraud monitoring, dispute management, and Regulation E compliance

• Provide subject matter expertise on tax withholding, documentation, and reporting requirements across Banking Operations
• Ensure adherence to regulatory requirements, including W-8/W-9 documentation, withholding obligations, CTR filings, escheatment, and IRA-related processes
• Oversee tax reporting and withholding for U.S. and non-U.S. accounts, including 1099 and 1042-S reporting
• Oversee preparation and filing of Forms 945 and 1042 related to deposit activities
• Act as control owner, ensuring appropriate control design, execution, and documentation

• Oversee general ledger and operational reconciliations across Banking Operations
• Monitor exceptions, discrepancies, and external inquiries; identify control gaps and lead resolution and process improvements
• Ensure adherence to audit standards, documentation requirements, and record retention policies

• Serve as primary interface for internal audit, regulatory exams, and risk assessments
• Lead coordination and remediation of findings, ensuring timely resolution
• Act as liaison across stakeholders to ensure alignment on operational execution and regulatory expectations

• Bachelor’s degree in Accounting, Finance, Business, or related field
• 7+ years of experience in banking operations or financial services
• Knowledge of W-8/W-9 documentation, withholding, and tax filings related to Banking Deposit Accounts
• Strong analytical, reconciliation, and problem-solving skills
• Proven ability to manage risk, controls, and operational processes
• Strong communication and stakeholder management skills

$117, USD

Northern Trust provides a comprehensive benefits package including retirement benefits (401k and pension), health and welfare benefits (medical, dental, vision, spending accounts and disability), paid time off, parental and caregiver leave, life & accident insurance, and other voluntary and well-being benefits. Northern Trust also provides a discretionary bonus program that may include an equity component.

Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at