Cash Services Supervisor

Company

Federal Reserve Bank of Kansas City

Cash Services Vault Supervisor

• Manage workflow and staffing of a complex currency processing operation to ensure efficient use of staff and processing of currency.
• Ensure adherence to controls, regulations and procedures, including the Federal Reserve Currency Operations Manual, Federal Reserve System Custody Control Principles and Standards and local operating procedures.
• Resolve routine to moderately complex problems and out‑of‑balance conditions; escalates more complex issues and concerns.
• Assist staff in resolving issues associated with daily operations, including balancing issues.
• Identify and analyze new procedures to improve efficiency of operations; make recommendations and implement changes.
• Report exceptions or variances and escalated matters.
• Supervise, coach and develop staff members by communicating performance expectations and providing on‑going feedback.
• Make recommendations about employee recognition, hiring, salary, promotions and disciplinary actions.
• Communicate with staff and others about decisions affecting teamwork, process, resources and other responsibilities.
• Oversee customer service processes with financial institutions and armored carriers.
• Monitor important unit metrics, such as quality measures, productivity and volumes, against targets, and adjust resources.

• Bachelor’s degree in business management or a related field, or equivalent combination of education and experience.
• Demonstrated leadership skills (formal or informal); previous leadership role not required.
• Experience in an operations or compliance‑focused environment strongly preferred.
• Strong compliance focus to lead adherence to all controls and procedures while identifying process improvements.
• Production operation mindset with expert attention to detail and strong judgement.
• Strong people leadership and ability to work with others to accomplish tasks.
• Strong relationship management and communication skills to work in a fast‑paced team environment.

Onsite, full‑time. Work from home flexibility is minimal.

$82,800 - $107,100

The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

This position requires the applicant to be currently authorized to work in the United States without the need for visa sponsorship now or in the future. The Federal Reserve Bank of Kansas City will not sponsor a new applicant for employment authorization.