Customer Success Director Job Singapore,Finance & Banking

Overview

Customer Success Director – E‑Invoicing, Tax & Compliance is responsible for driving adoption, retention, and expansion across our most valuable tax, accounting, and compliance customers. The role serves as the primary strategic advisor and trusted partner to C‑suite executives and senior stakeholders at tier‑1 corporations. A deep understanding of tax operations, regulatory compliance, e‑invoicing mandates, indirect tax (VAT/GST), corporate tax, and financial reporting requirements is required.

Responsibilities

Build and maintain C‑suite relationships with CFOs, Chief Tax Officers, Tax Directors, Finance Directors, and Controllers.
Demonstrate quantifiable ROI and business impact through metrics such as time savings, audit risk reduction, compliance accuracy improvements, and process efficiency gains.
Achieve 95%+ logo retention and 120%+ net revenue retention targets.
Identify and qualify expansion opportunities across tax, accounting, treasury, and IT departments.
Drive product adoption across all licensed solutions to maximize customer value and stickiness.
Coordinate comprehensive onboarding programs for new tax software deployments.
Convert satisfied customers into referenceable advocates and case study participants.
Serve as the primary conduit for customer feedback to Product and Engineering teams.

Qualifications

Bachelor's degree in Business or a related field.
10+ years in Customer Success, Account Management, Client Services, or Tax/Accounting Advisory roles.
Proven track record of managing complex, multi‑stakeholder relationships across finance and IT organizations.
Demonstrated success achieving retention and expansion targets in SaaS/technology or professional services environments.

Benefits

Hybrid work model with flexible hybrid working environment (2–3 days a week in the office) and remote work up to 8 weeks per year.
Flexibility & work‑life balance policies, including Flex My Way, to support personal and professional responsibilities.
Career development and growth through continuous learning programs, Grow My Way, and a skills‑first approach.
Industry‑competitive benefits: flexible vacation, two company‑wide mental health days off, Headspace app access, retirement savings plan, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
Social impact opportunities: two paid volunteer days off annually and involvement in pro‑bono consulting projects and ESG initiatives.

Equal Opportunity Employer

We seek talented, qualified employees worldwide regardless of race, color, sex, gender, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is an Equal Employment Opportunity Employer. We make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

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