Delta One Equity Swaps Trade Support; Assistant Vice President

Job Overview

Delta One Equity Swaps Trade Support (Assistant Vice President) – Markets Operations. The role sits within the Delta One Business and is an integral part of the Prime Finance Middle Office unit. The primary focus is to provide exceptional operational client support for Prime Swap clients, serving as their main point of contact for all operational queries. You will interact extensively with external clients and internal stakeholders across Business, Middle Office, and Operations teams.

This is a dynamic, client-focused role managing high volumes and requiring quick turnarounds. The successful candidate will contribute to providing innovative value-add services, enhancing the client experience, and supporting business revenue growth, while driving operational efficiency and reducing manual processes.

• Serve as the primary operational point of contact for assigned Equity Swaps clients, addressing all inquiries and issues promptly.
• Provide comprehensive operational support to Front Office Sales and Trading for trade lifecycle management.
• Manage equity hedge and swap trade processing, including accurate trade capture, allocation, exception clearance, and resolution of technical connectivity issues with technology partners.
• Oversee client trade activity, liaising proactively with internal desks and clients to resolve discrepancies or issues.
• Efficiently manage and resolve client settlement inquiries.
• Support robust trade capture management, ensure accurate Front-to-Back reconciliation, and identify potential operational risks.
• Contribute to continuous process improvement initiatives, optimizing trade lifecycle techniques and workflows.
• Drive initiatives aimed at enhancing operational efficiency and reducing manual processing within the global team.
• Participate in strategic change projects, offering advanced solutions and resolving complex trade flow problems.
• Foster a strong control environment, ensuring continuous monitoring of processes, regulatory adherence, and timely escalation of risks.
• Provide informal leadership, coaching, and mentoring to new recruits and junior staff members.
• Contribute to developing robust infrastructure and tools to effectively manage risk and deliver high-quality client service.

• Demonstrated expertise in key operational functions such as Settlements, Lifecycle Management, Reconciliations, Trade Support, and Corporate Actions.
• Deep product knowledge in Cash Equities and Equity Swaps.
• Solid understanding of end-to-end trade processing for Equity Swaps, including trade capture, settlements, and reconciliations.
• Exceptional client-facing and presentation skills, with the ability to articulate complex information clearly and professionally in various forums (e.g., client meetings, service reviews, issue resolution).
• Strong analytical and problem-solving abilities with good judgment in dynamic situations.
• Proactive approach to identifying and implementing innovative solutions for client issues and process improvements, with focus on control and efficiency.
• Excellent communication skills, both written and verbal, with the ability to influence stakeholders across levels.
• Proven ability to build collaborative working relationships across diverse teams and functions.
• Robust understanding and commitment to risk management and control principles.
• Self-reliant, highly organized, and results-oriented with the ability to manage conflicting priorities in a fast-paced environment.

• Client service experience, ideally within Prime Brokerage.
• General knowledge of derivatives is highly desirable.
• Experience with Corporate Actions.

We work hard to have a positive financial and social impact on the communities we serve. Citi puts employees first and provides benefits to help them be well, live well and save well.

By joining Citi London, you will be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), along with a competitive base salary and a comprehensive benefits package including:

• Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure
• Discretionary annual performance-related bonus
• Private medical insurance packages
• Employee Assistance Program
• Pension Plan
• Paid Parental Leave
• Employee discounts
• Access to learning and development resources

We are committed to ensuring our workplace is inclusive and supportive so that everyone can bring their whole self to work.

Sounds like Citi has everything you need? Consider applying to discover the extent of your capabilities.

Notes:
This description is intended to reflect the current responsibilities and requirements and is subject to modification. Citi is an equal opportunity employer and qualified candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.