Counterparty Risk Program Manager- Remote

Overview

The Counter party Risk Program Manager is responsible for leading and overseeing the organization’s Counter party Risk Management program, ensuring effective governance, regulatory compliance, and risk mitigation across all client and affiliate relationships.

• Lead and oversee the Counterpart Risk Management program for clients with whom Loan Care has a potential or existing contract relationship, including affiliates.
• Ensure compliance with ERM policies, risk appetite, applicable regulatory requirements, including NYDFS, CFPB, OCC, Federal Reserve, and FDIC, as well as client expectations.
• Manage day to day departmental activities to ensure successful implementation and ongoing execution of a regulatory compliant counter party risk program.
• Ensure all client due diligence activities are completed in accordance with Loan Care control standards.
• Identify, assess, and elevate client related risks and issues as appropriate.
• Coordinate and facilitate meetings with operational departments to communicate findings, risks, and remediation plans.
• Analyse regulatory requirements and service provider activities to ensure program governance remains aligned.
• Maintain accurate and complete data within applicable systems to support data integrity, ongoing monitoring, regulatory examinations, audits, and client and investor due diligence requests.
• Develop and maintain professional working relationships with vendors, clients, internal teams, and industry partners.
• Develop, monitor, and report Counter party Risk metrics to include KPIs, KRIs, and emerging risks.
• Coordinate change management activities across Counter party Risk teams including Third-Party Risk Management and Sourcing/Procurement.
• Prepare and deliver management reporting on all aspects of the Counter party Risk program, including monthly status reporting.
• Provide training, guidance, and mentorship to junior staff.
• Serve as backup and escalation support for junior staff as needed.
• Request, develop, update, review, test, finalize, approve, and maintain department policies and procedures, process flows, templates and training materials.
• Escalates non‑compliance with regulation, policies and procedures for review and risk acceptance when necessary
• Support regulatory exams, audits, ratings agency reviews, investor inquiries, and client requests by gathering documentation and drafting responses.
• Stay current on industry trends, regulatory changes, and agency guidance (e.g., CFPB, OCC, HUD) that impact clients and the organization.
• Maintain comprehensive knowledge of and adherence to all applicable investor, government, client, and Loan Care policies, procedures, and requirements.
• Recommend enhancements to processes, procedures, controls, and governance to strengthen risk management effectiveness.
• All other duties as assigned.

• High School Diploma or equivalent required.
• Bachelor’s Degree in business or related field. An equivalent combination of education and related work experience may be accepted in lieu of a degree.
• 10+ years of experience in Counter party, Third Party Risk Management or Vendor Management, preferably within mortgage servicing or mortgage banking.
• Advanced knowledge of regulatory requirements governing service provider management, including OCC, Federal Reserve, FDIC, NYDFS, and CFBP.
• Advanced proficiency in Microsoft Office (Word, Excel, PowerPoint).
• Advanced knowledge of SharePoint.
• Strong verbal and written communication skills.
• Strong analytical, critical thinking, and problem‑solving abilities.
• Excellent time management and organizational skills.
• Demonstrated ability to identify overlap and alignment among internal policies and procedures, client requirements and state and federal regulatory requirements.
• Ability to prioritize effectively in a resource constrained environment.
• Proven ability to multitask in a fast paced, high visibility environment.
• Ability to work independently and collaboratively within a team.
• Self‑motivated with strong initiative, attention to detail, and ownership mindset.

• CRVPM, CTPRP, or other applicable TPRM certification
• Previous audit, compliance, or quality control…