Brokerage Processing Specialist

Overview

Empower’s mission is to transform financial lives by giving people the freedom to transform their own. We offer a flexible work environment, fluid career paths, and a welcoming inclusive culture that encourages internal mobility and prioritizes purpose, well‑being, and work‑life balance.

• Review new applications, complete setup of new accounts, process contributions received, and perform suitability review of new accounts as needed for the Brokerage line of business.
• Perform daily reviews of outstanding applications and customer requests to ensure timely processing and a positive customer experience.
• Provide ongoing updates to internal and external clients regarding the status of items.
• Draft correspondence with customers as needed during Brokerage processing.
• Assist with recurring audits, reporting, and projects on a monthly/quarterly basis.

• Bachelor’s degree or an equivalent combination of education and professional work experience.
• 1+ years of experience in brokerage services/operations in the financial services industry.
• FINRA 7, 24, and 63 registrations required.
• FINRA fingerprinting required.

• NetX 360/Pershing experience a plus.
• Basic Microsoft Office knowledge.
• Excellent communication and organizational skills with strong attention to detail.
• Ability to multi‑task and prioritize workload in a high‑paced environment to complete tasks within established timelines.
• Ability to collaborate and work with all levels of management and teammates to accomplish daily deliverables.
• Experience in managing escalated situations.

• Medical, dental, vision, and life insurance.
• Retirement savings – 401(k) plan with generous company matching contributions (up to 6%) and potential discretionary contribution.
• Financial advisory services.
• Broad investment lineup.
• Tuition reimbursement up to $5,250 per year.
• Business‑casual environment that includes the option to wear jeans.
• Generous paid time off upon hire – including a paid time off program, ten paid company holidays, and three floating holidays each calendar year.
• Paid volunteer time – 16 hours per calendar year.
• Leave of absence programs including paid parental leave, paid short‑ and long‑term disability, and Family and Medical Leave (FMLA).
• Business Resource Groups (BRGs) that facilitate inclusion and collaboration across our business.

We are an equal‑opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age, race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law.

For remote and hybrid positions you will be required to provide reliable high‑speed internet with a wired connection and a suitable work space at home with limited disruption. You must have reliable connectivity from an internet service provider that is fiber, cable, or DSL. Other necessary computer equipment will be provided. You may be required to work in the office if you do not have an adequate home work environment and the required internet connection.