Investment Specialist - Remote

Job Title

Investment Service Specialist – Remote, North America (IL)

• Answer client calls and emails and provide superior customer service.
• Ask open‑ended questions to understand client needs and uncover advisory opportunities.
• Provide account information, balances, and transfer details.
• Execute trades on client accounts (e.g., mutual funds, other brokerage products).
• Facilitate customer asset transfers into the bank and perform account maintenance.
• Assist with online trading and basic technical support for Wealth websites.
• Process account opening and maintenance, ensuring complete and accurate documentation.
• Track activities and contacts using the client relationship management system.
• Identify and refer clients to BMO Harris Bank financial advisors and internal partners.
• Participate in outbound call campaigns to grow investment business.
• Act as secondary contact for clients when the assigned financial advisor is unavailable.
• Provide customized service for the mass market segment across mutual funds, fixed income, certificates of deposit, and other investment products.
• Resolve client issues promptly and report formal complaints to management or compliance.
• Maintain knowledge of target products, regulatory requirements, and competitive trends.
• Ensure all service activities comply with firm and regulatory policies to mitigate risk.
• Maintain accurate client and transaction records in accordance with regulatory authorities.
• Use approved marketing literature to mitigate risks and exposure.

• 2–3years of customer service experience in financial planning, securities, or insurance.
• Valid and active SIE, Series7, Series
  66 (or Series
  65+63).
• Series
  65 to be obtained within 6months of employment.
• Bachelor’s degree in finance or economics preferred.
• Basic knowledge of the financial planning process and solid understanding of markets and investment products.
• Experience with managed products and/or financial planning services.
• High level of integrity: clean U‑4.
• Strong customer service, communication, and presentation skills.
• Excellent problem‑solving ability and demonstrated ability to refer financial opportunities.

Salary ranging from $41,714.00 to $77,500.00. Compensation may include commission and performance‑based incentives. Benefits include health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans.

BMO is an equal employment opportunity employer. We consider applicants without regard to race, religion, color, national origin, sex, pregnancy, sexual orientation, gender identity, age, veteran status, disability, criminal history, or any other legally protected characteristic, and we provide reasonable accommodations to individuals with disabilities.