Accounts Receivable Supervisor

Job Description

This position is responsible for managing the daily activities of the assigned AR collection portfolio and staff (General Market and/or Key accounts) within approved corporate guidelines and alcohol compliance laws under the direction of the Credit Manager.

• Salary $67,500 - $77,500 (DOE)
• 128 hours of Paid Time Off Annually to start
• 9 Paid Holidays
• Medical, Dental, Vision Benefits
• 401k with employer match

• Manage assigned staff and collection portfolios to meet department goals.
• Complete performance reviews and disciplinary actions.
• Hire and train employees on company and department processes, procedures, and policies.
• Monitor departmental workflows, report issues, escalate promptly, and provide feedback to improve results.
• Build relationships with internal and external teams to support a unified customer approach and resolve root-cause issues.
• Ensure phone and email coverage during assigned shifts.
• Review portfolios with the collection team to ensure payments comply with terms and legal requirements.
• Ensure timely reconciliation and resolution of unapplied payments, disputes, and deductions.
• Support customer and cross-department meetings and provide reporting aligned with department and company objectives.
• Respond promptly and accurately to internal and external inquiries and escalations.
• Audit and process requests for write-offs, allocations, and adjustments.
• Update customer SOPs and department procedures as needed.
• Perform other assigned tasks, projects, and duties.

• Strong organizational, time-management and communication skills
• In-depth knowledge of Credit and Collection procedures and performance metrics
• Strong Knowledge of accounting principles, Microsoft office tools (Word, Excel, Outlook)
• Troubleshoot problems and issues that arise, find root cause and coordinate fix.
• Ability to multitask and meet deadlines
• 5 years' experience in credit and collection field and supervisory experience
• Flexibility for coverage of assigned duties
• Willingness to learn other company processes to coordinate efficient ways of working
• Take ownership of duties assigned.

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of this job.
• Phone calls required, must be able to talk and hear.
• While performing the duties of this job, the employee is regularly required to sit, stand, walk, and uses hands and fingers to operate a keyboard, and a mouse. The employee is frequently required to sit and reach with hands and arms. The employee must occasionally lift and/or move up to 20 pounds.

• This position will be performed in Boise, s hybrid or work from home has been approved.
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of this job.
• The noise level in the work environment is usually moderate.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.