Mortgage Loan Processor

Summary The Mortgage Loan Processor 2 is a critical customer facing position that performs a wide range of duties related to the processing and pre‑underwriting of residential mortgage loans. Duties are both file and vendor level in nature. Maintains regular contact with both external and internal customers to ensure workflow deadlines are met. Assumes responsibility as the point person and coordinates processing of the loan file from receipt in Fulfillment until submission to Closing.

Proactively communicates status on the loan to borrowers and loan officer and maintains contact with external and internal partners to ensure expected closing deadlines are met. Primary responsibilities include reviewing and verifying loan documents such as W-2 income, IRS tax returns, self‑employed borrower income, assets, credit, appraisal, condo certification, homeowner’s insurance, title insurance, etc., and ensuring the information is complete, accurate and complies with underwriter and program details.

Must be able to communicate clearly and effectively with multiple people, multitask, work in a team environment, and manage an assigned pipeline with exceptional attention to detail.

Location Job must be onsite and can only be filled in one of these locations:
Minnetonka, MN;
Findlay, OH;
Columbus, OH;
Byron Center, MI.

• Processes FHA, VA, Conventional, and Jumbo loans.
• Financial Analysis – Knowledge of and ability to read, interpret and draw accurate conclusions from financial and numerical material; verifies and analyzes loan documentation including credit reports, income, asset, appraisal, title, homeowner’s insurance documents, and general loan structure.
• Ensures a minimum level of documentation (e.g., credit worthiness, income and asset data analysis) is submitted prior to delivering a loan file to Underwriting for review using fraud and compliance tools, reviewing alerts and clearing conditions.
• Demonstrates working knowledge of federal and state guidelines, rules and regulations such as RESPA, TILA, HMDA, and TRID.
• Updates fees based on the preliminary Closing Disclosure, corrected documents, and loan change requests and ensures any required redisclosure is accurately noted and checked in the loan origination system for compliance purposes.
• Organizes and uploads documents to the image system, validating and indexing items into appropriate folders.
• Maintains a pipeline of loans with timely and compliant flow to meet internal and external service level agreements.
• Prioritizes and monitors daily workflow to ensure all loans are being worked on according to expected timelines.
• Practices effective communication – understands concepts, tools and techniques; effectively transmits, receives and accurately interprets ideas and information.
• Contacts borrowers to collect required documentation and serves as a liaison between origination, underwriters, realtors, and borrowers including first‑time home buyers, private client group, existing and new bank customers, and others seeking purchase or refinance.
• Works closely with Loan Officers and Personal Production Assistants to ensure a timely and accurate customer experience throughout the mortgage process.
• Interacts with mortgage professionals to obtain information from borrowers or to seek clarification about documents in the loan files.
• Manages an average pipeline of loans within the assigned operations center.
• Performs other duties as assigned.

• High School Diploma/GED.
• Minimum of 1 year of demonstrated residential mortgage processing or previous experience in roles such as Processor, Loan Officer Assistant, Loan Officer, Closer, or equivalent mortgage operations position.

• College degree.
• Current working product knowledge of FHA, VA, Conventional and other loan programs including Jumbo, Portfolio, construction to permanent, down payment assistance and bond programs.
• Experience in automated underwriting including Fannie/Freddie (CONV/FHA/VA/RD).
• Self‑motivated, self‑reliant person capable of succeeding in a remote position, working from home.
• Excellent disposition, mindset, communication skills and work ethic.
• Str…