Part Time Collector; English​/Spanish Bilingual - Remote

Job Summary

The Part Time Collector is part of a highly performing Collections team with principal responsibility for servicing members with past due consumer, commercial, or real estate loans. This role requires supportive, constructive, and empathetic communication with members through a variety of channels, seeking to understand the circumstances resulting in a member’s past due condition. The Collector works with members to find solutions that resolve delinquent loan status.

This role performs independent research and other follow up tasks to assist in delinquency resolution, including validation of financial responsibility for a loan, searching for valid member location and contact information, and completion of documents required for delinquency resolution. The Collector 1 finds the best balance between the needs of individual members and those of UFCU membership while complying with UFCU’s policies and procedures and applicable laws and regulations.

The Collector reports to Assistant Manager – Collections.

This role can be remotely performed out of Texas, Idaho, Utah, Arizona, or Montana.

Our Credit Union was founded in 1936 and has grown to serve members throughout Texas and beyond. At UFCU, we are more than just a financial institution, and our people are more than just employees. We are dedicated to our purpose of empowering our Members to achieve financial success and build brighter futures.

In Pursuit Of Our Aspiration That UFCU Is Loved By Millions Of Members And Built To Thrive For Generations, We Are Guided By Our Values.

We are driven by a profound sense of empathy to deeply understand our Members’ needs and preferences, what brighter futures means to them, and the obstacles in their way. We act in our Members’ best interests, forever seeking to empower their financial success.

We are inspired to courageously experiment, learn, and iterate in pursuit of positive impact for our Members, UFCU, and coworkers. We challenge assumptions, embrace diverse perspectives, and make use of data and insights.

We do the right thing, always. We champion teamwork, accountability, continuous improvement, and celebrate successful outcomes of others, fostering an inclusive environment of excellence and collaboration.

• Member Communications
  • Validates identity of members and third parties.
  • Interacts with members and third parties through a variety of communication channels (telephone calls, email, text, chat, and letters) to develop contact with members responsible for past due loan balances.
  • Develops professional, courteous, and empathetic relationships with members to facilitate effective oral and written member communications consistent with UFCU Core Competencies.
  • Informs members of past due loan status, develops dialogue with members to discover credible reasons for delinquency, the member’s capacity and willingness to resolve the past due loan status, and provides a call to action by the member to resolve the loan delinquency.
  • Develops and proposes resolutions to members that will resolve past due loan status. Confirms member understanding of commitment to a given resolution and follows up in a timely manner with any task activities necessary to execute upon the agreed upon resolution.
  • Provides member service to resolve any barriers preventing members from making timely loan payments.
  • Service tasks include validating: debt responsibility, loan balances, loan terms, and other items; providing copies of loan documents to members; setting up/editing/terminating automated payments; advising members about UFCU’s practices that may be of immediate interest or concern for a given member; producing and publishing loss mitigation program documentation.
  • Produces written communications, delivered through multiple channels in response to member requests or to initiate member communication.
  • Provides accurate and timely information to members regarding UFCU services, including restrictions on services as appropriate.

• Develops…