Revenue Collection Officer Associate

Job Information

State of Tennessee Job Information

Opening Date/Time: 06/17/2026 12:00 AM Central Time

Closing Date/Time: 06/23/2026 11:59 PM Central Time

Salary (Monthly): $3,631.00 | Salary (Annually): $43,572.00 | Job Type: Full-Time | City, State:
Nashville, TN | Department:
Revenue |

Location:

Department of Revenue, Davidson County | Position is 80‑85% work from home.

• Graduation from an accredited college or university with a bachelor's degree.
• One year of full‑time experience as an employee of the Collection Services Division of the Tennessee Department of Revenue performing tax‑related work.
• Professional experience in financial analysis or investigation, negotiation of delinquent payments, or full‑time experience in the Tennessee Department of Revenue may substitute for the bachelor's degree on a year‑for‑year basis, to a maximum of four years.

Substitution of Education for

Experience:

None.

Necessary Special

Qualifications:

The employee may be required to possess and maintain a valid motor vehicle operator's license, personal vehicle insurance, and reliable transportation.

Examination Method:
Education and Experience, 100%, for Preferred Service positions.

Under immediate supervision, the employee is responsible for tax collections and tax enforcement work of routine difficulty. This entry‑level class in the Revenue Collection Officer sub‑series learns to collect delinquent taxes from businesses and individual taxpayers (or their representatives) and performs related work as required. Work involves learning to interpret and enforce tax laws, rules, and regulations through a prescribed set of collection and enforcement procedures.

This position differs from the Revenue Collection Officer Intermediate
* class, which is responsible for performing collections and enforcement duties at the working level under general supervision.

After successful completion of a mandatory two‑year training period, the employee will receive a salary increase and be reclassified to the Revenue Collection Officer Intermediate
* class. Inadequate or marginal performance during the training period will result in automatic demotion or termination.

• Learns to determine what steps need to be taken to collect delinquent revenue through reviewing and negotiating payment options to delinquent taxpayers and/or business representatives within specified time frames, including processing payments.
• Learns to research, locate, and evaluate and/or re‑evaluate taxpayer assets in support of tax collection actions and voluntary compliance.
• Learns to interact with and maintain confidentiality when communicating with financial institutions, attorneys, law enforcement officials, and representatives in other divisions in the process of researching, locating, and assisting taxpayers in collecting delinquent taxes.
• Learns to interpret and explain tax types as well as tax laws, rules, and regulations in order to answer general tax‑related questions and perform job functions.
• Learn to manage case assignments, maintain case notes, and prioritize assignments.
• Learns procedures and best practices to resolve delinquent accounts by utilizing collection tools, which may include liens, garnishments, assessments, and recommending field work.
• May be required to be comfortable around persons using firearms.

• Communicates Effectively
• Decision Quality
• Ensures Accountability
• Manages Conflict
• Situational Adaptability

• Clerical
• Customer and Personal Service
• English Language
• Law and Government
• Public Safety and Security

• Active Learning and Listening
• Complex Problem Solving
• Negotiation
• Service Orientation
• Time Management

• Deductive Reasoning
• Problem Sensitivity
• Selective Attention
• Speech Clarity
• Written Comprehension

• Computer
• Phone/Headset
• Other standard office equipment