Consumer Lending Loan Coordinator

Redwood Credit Union is looking for a Consumer Lending Loan Coordinator, who will provide general assistance and departmental support while providing superior Member service.

• Provide exceptional service to all Members, officials, internal team members, and service providers
• Provide general assistance and departmental support in completing tasks or projects
• Provide phone coverage for the department at all times
• Communicate with Members regarding their loan status and request documentation needed to close the loan
• Compose and type letters, memos, and reports for staff and Members
• Ensure problem ownership to protect the Member experience by researching and resolving Member concerns, complaints, and questions. Respond with thorough, and accurate information through oral and/or written communication, or by directing them to the appropriate department or person for assistance
• Deliver excellent Member service by implementing RCU policy and departmental procedures and following the RCU service philosophy and standards

• Assist Direct lending with loan queues and funding when needed
• Assist Indirect lending with loan packages and funding when needed
• Manage the loan completion process with Member from approval to funding
• Maintain tracking records in Symitar and file Uniform Commercial Code (UCC) filing on specific loan types
• Follow up with Members, dealers, or vendors for any documentation needed for funding
• Assist funders to ensure loan files are complete prior to internal and/or external audit requests
• Ensure confidentiality and safeguard sensitive Member financial information
• Evaluate pipeline to ensure loan files are closed within set RCU standards and that production goals are met
• Identify cross sell opportunities that will benefit Member
• Report daily any problems or concerns with specific loan files
• Propose new or improved processes that will improve current processing structure
• Review and complete daily lending reports

• Thorough knowledge in the use of Internet-based loan origination software
• Knowledge of lending principles, practices, rules, regulations, and sales
• Knowledge of compliance requirements
• Ability to communicate effectively both verbally and in writing
• Ability to establish and maintain effective working relationships with a diverse group of people including vendors and other Credit Union team members
• Ability to act independently and confidentially, using discretion and tact
• Ability to analyze situations and recommend workable solutions
• Ability to coordinate a variety of activities simultaneously and prioritize work
• Ability and desire to work in and contribute to a team environment
• Ability to work a rotating schedule which will include working some Saturdays (1 to 2 a month)

• Position requires the ability to be a registered and designated Credit Endorsee with the California Department of Insurance

Base starting range: $23.00 to $29.00 per hour commensurate with experience. Our base salary starting range is based on scope and responsibilities of the position, candidate's work experience, education/training, key skills, and internal peer equity. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits.

• Competitive medical, dental, and vision insurance, mental health offerings
• Employee performance incentive plan
• Salary Advancement
  - Merit increase based on performance
• 401(k) program with employer match
• Time Off
  - Competitive PTO accrual plus 11 paid company holidays and your birthday off

• RCU employees are eligible for a .75% discount off RCU standard collateral auto loans
• RCU employees are eligible for a 1% discount on all recreational or boat loan products
• 2% discount off Visas and LOC Loans through RCU
• 0% interest loan to support employees with various immigration related expenses such as visa application fees and relocation costs. Loan amount up to $1,000
• 0% interest loan to support employees with expenses associated with the naturalization process. Loan amount up to $15,000
• 0% interest on garment, fitness, or home office equipment loan of up to $500
• 100% financing for employee purchased homes!

• Ability to talk on the phone
• Ability to stand, bend, stoop, sit, walk, twist, and turn
• Ability to lift up to 20 pounds
• Ability to use a computer keyboard and calculator
• Work environment is indoors; majority of the time is spent sitting at a desk
• Redwood Credit Union is not offering Visa transfers and/or sponsor ships for this position.

We are an Equal Opportunity Employer.