Recovery Specialist

This position will report onsite to either the Corporate Headquarters location in Springfield, Oregon, or a branch in Bend, Oregon. This position may become eligible for a hybrid onsite and remote work arrangement once training is completed, and for those who meet the program requirements.

• The full salary range for the Recovery Specialist position is $15.46 to $17.82 per hour, based on relevant knowledge, skills, education, and experience. This position assumes incentives as a significant part of the compensation package. See "Incentives" details below.
• Spanish-language differential
  :
  Candidates who pass the Spanish language assessment will be eligible to earn an additional $1-$2 per hour.
• Incentives
  :
  In addition to base pay, this position is eligible for monthly incentives based on the production of specific recovery and bankruptcy activities. Although there is not a minimum or maximum incentive threshold, on average a Recovery Specialist earns around $5,800 per month in incentives. To aid with the learning curve, new hires will receive a minimum guaranteed incentive payout of $4,000 for the first 6 months of active employment unless incentives over tiered amounts are earned, in which case the higher amount will be paid.
• Annual Incentive
  :
  In addition, all SELCO team members receive an annual incentive based on how well SELCO meets the prior year’s strategic business goals. This incentive is calculated using the team member’s prior year eligible earnings and ranges from 0%-12% (with the average payout over the last five years being 11.07%).

Our team’s well-being is a priority, and we’re proud to offer a comprehensive and holistic benefits package for team members and their families.

• Medical, dental, vision, long-term disability, and life insurance
• 401(k) retirement plan (with guaranteed employer contributions)
• Paid time off for personal and volunteer hours, as well as 10 paid holidays per year
• Additional programs and benefits include wellness and educational reimbursements, an employee assistance program, discounted rates on select SELCO services, and more.

Act in the interest of SELCO Community Credit Union for asset recovery and provide Legal Department with administrative support.

• Demonstrate adaptability and leadership skills, and uphold SELCO’s Mission Statement, Corporate Values, Service Promises and Exceptional Customer Service Standards.
• Adhere to federal and state regulations, SELCO policies, confidentiality requirements, and other compliance obligations.
• Interact with internal and external customers in a warm and friendly manner, demonstrate a sincere interest and willingness to help.
• Consistently achieve individual performance goals and contribute to department and organizational objectives.
• Represent SELCO with a high level of integrity and professionalism.
• Adapt to and support change to accomplish SELCO’s goals and objectives.
• Actively participate in and/or lead required meetings and trainings.
• Perform other duties as assigned.

• Actively recover charged-off accounts and maintain prompt, continuous contact with delinquent members until charged-off accounts are collected or resolved using a variety of collection and other methods such as legal action, post-judgment remedies and collection agency assignment.
• Assist with drafting and issuing garnishments and levies.
• Send out appropriate notices as directed or required by law for repossessions, legal actions and any other applicable situations.
• Act as the Credit Union’s representative in collection and legal matters, as appropriate.
• Maintain thorough electronic documentation of individual loan collection activities or issues.
• Perform skip traces to locate debtors.
• Participate in periodic review of procedures and policies; recommend changes.
• Assist internal and external members with inquiries and problem-resolution regarding charged-off accounts.
• Perform a variety of tasks including: setup direct deposits, process account transactions, account research, and other legal department duties when needed.
• Work with other departments on recovery of Credit Union losses.
• Assist attorney and…