Senior Investor Services Representative

Senior Investor Services Representative

We've founded a company that values you: your time, your career, your talents and drive. We offer remote work flexibility, competitive pay and benefits, opportunity for promotion, and the chance to give back through fully paid community service days. We invest in our employees and our community, and continue to grow with a focus on quality, culture, and long-term retention.

This position offers hybrid remote work flexibility within Maine (minimum 2 in-office days per week). Fully remote work opportunities will be considered for residents of one of the following states: AR, CO, CT, DC, FL, GA, IN, IA, KS, KY, ME, MD, MI, MO, NV, NH, NJ, NC, PA, RI, SC, TX, VA, WA, WI.

As a member of the Investor Services team, the Senior Investor Services Representative is responsible for the servicing of client investors, analyzing, interpreting and processing investor transaction requests using knowledge and understanding of fund structures, relevant provisions of subscription documents, and fund offering documents as they pertain to investor services, as well as applicable laws and regulations such as FINRA rules, SEC accredited investor and qualified client rules, AML, ERISA, FATCA, and others, as well as for reviewing Investor Services Representatives' data entry into various platforms and providing relevant feedback and guidance for data quality control.

Accordingly, the position has the following responsibilities:

• Analyze and assess transaction information to process investor subscription, transfer, and redemption requests in accordance with established department procedures and client-specific requirements.
• Set up and record investor and transaction information.
• Review the entry, maintenance, and reporting of investor information, investor attributes, and investor capital activity into the investor accounting system and/or investor services system and supporting databases.
• Mentor, train, and support team members, being a resource to Investor Services Representatives within the group and promoting an environment of teamwork and collaboration.
• Respond to all client service requests and collaborate and communicate with both IS colleagues and cross-departmental colleagues to provide best possible service and apply judgement as to when escalation is required.
• Participate in team meetings, trainings, user testing in support of technology initiatives, and cross-functional or company wide projects.

The ideal candidate has the following:

• Three or more years of experience in Investor Services for hedge funds and is comfortable and proficient acting as a primary liaison with fund managers and investors
• Demonstrates superior verbal and written communication skills
• Communicates complex concepts comfortably, respectfully, and proficiently in both verbal and in written form
• Demonstrates effective client service-oriented attitude
• Learns quickly to work with new systems and technology
• Experience reviewing and understanding legal documents, entity formation documents (such as foundation charters, trust documents, LLC agreements), fund offering documents, subscription agreements, client and company policies, and regulatory guidance a plus
• Desires and is able to learn quickly, adapts to change and growth, and thrives in a fast-paced environment
• Possesses a strong work ethic and is detail-oriented, organized, and conscientious
• Successful experience working in a team and enjoys establishing and nurturing positive relationships with coworkers, clients, and business partners

Education Requirements:

• Four-year college degree preferably in Accounting, Finance, Business Management or Economics

Application Requirements:

• Please be sure to include an updated resume with your application. Cover letters are read and considered, although they are not required

Benefits & Perks:

• Health & coverage: medical (including HSA options), dental, and vision plans
• Financial protection: company-paid life insurance and AD&D, with additional voluntary coverage options including short- and long-term disability
• Retirement & financial support:
  • 401(k) with employer match and immediate vesting
  • Student loan repayment support
• Tax-advantaged accounts: HSA and flexible spending accounts (medical and dependent care)
• Time off & flexibility: paid time off and holidays aligned with the NYSE market calendar
• Additional programs: EAP, commuter benefits with employer contribution, employee referral program, and optional insurance coverage (critical illness, accident, hospital)
• Community engagement: dedicated paid time to support causes and organizations meaningful to you

We seek high aptitude, intellectually curious candidates that enjoy working as part of a team, satisfying our clients and striving for the highest standards. The quality of our services derives solely from the quality of our people. Therefore, we seek smart, hard-working, ethical, and friendly professionals – from recent college graduates to fund administration veterans.

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