Senior Tax Analyst II Remote Engineering

What You’ll Do

The Senior Tax Analyst II is a key contributor to Avalara Returns for Accountants (ARA), helping accounting firms deliver scalable, profitable, and low‑risk sales and use tax compliance services across their client portfolios. As ARA adoption expands among firms of varying size and complexity, this role ensures accurate, timely, multi‑jurisdictional filings, reduces compliance risk, and strengthens firm and end‑customer confidence in Avalara’s platform and services.

This position directly protects client revenue, mitigates tax exposure, and advances Avalara’s AI‑first operational strategy by embedding automation and AI into daily compliance work.

• Protects firm and end‑customer revenue through accurate, on‑time state and local sales and use tax filings.
• Reduces compliance risk by applying deep jurisdictional expertise and robust variance, exception, and notice management.
• Increases operational scale by designing and refining ARA workflows, data ingestion patterns, and automation that reduce manual effort.
• Enhances firm trust as a knowledgeable, proactive, senior point of contact for complex portfolios on ARA.
• Raises team capability by mentoring junior analysts and sharing documentation, process improvements, and AI best practices.

• Own end-to-end preparation, review, and filing of complex, multi‑jurisdiction sales and use tax returns for assigned firm portfolios, achieving on‑time performance aligned to SLAs.
• Serve as primary compliance contact for assigned accounting firm clients using ARA (and, where applicable, Avalara Managed Returns for Accountants), handling advanced questions and escalations with minimal supervision.
• Analyze transactional and configuration data across Ava Tax, ARA, and source systems to identify discrepancies, filing risks, and root causes before submission.
• Design and continuously improve ARA workflows (data ingestion, validation, approvals, filing, archiving) to reduce manual touches, rework, and notice volume.
• Perform and improve month‑end reconciliations and variance analysis to align reported liability with firm and client expectations.
• Engage state and local jurisdictions on behalf of clients to resolve complex compliance issues, notices, and exceptions.
• Participate in QA/UAT for new forms, filing automation, and ARA/Returns Console features; provide clear, risk‑based feedback from a compliance perspective.
• Collaborate cross‑functionally with Product, Engineering, Onboarding, Professional Services, and CX to strengthen compliance execution and the ARA experience.
• Mentor and coach junior analysts on complex jurisdictions, ARA best practices, customer communication, and AI‑enabled workflows.

• Independently manage a portfolio of complex, multi‑jurisdiction firm clients on ARA with minimal escalation.
• Achieve consistent 100% on‑time filing performance (or agreed SLA targets) for assigned portfolios.
• Maintain high accuracy with visible reductions in rework, variances, and notices relative to baseline.
• Implement at least one documented AI‑driven workflow or process improvement adopted by the broader team.
• Demonstrate strong working knowledge of Ava Tax, Returns Console, and ARA, including data flows and key configuration patterns.
• Contribute meaningfully to at least one cross‑functional initiative (e.g., product feedback loop, automation pilot, training series) with clear, documented outcomes.
• Recognized by peers and leaders as a “go‑to” SME for ARA‑based compliance in at least one or two critical domains (e.g., specific jurisdictions, firm segment, workflow type).

• Leverage AI tools to accelerate data analysis, reconciliations, exception review, and return preparation while maintaining or improving quality.
• Use AI to draft clear, professional customer and jurisdiction communications, applying judgment and domain expertise before sending.
• Summarize complex issues, RCAs, and action plans with AI to improve clarity and reduce preparation time for internal and external stakeholders.
• Design and implement at least one AI‑enabled workflow enhancement…