Senior Manager, Revenue Operations; Remote, Seattle

About Zūm:

Zūm is revolutionizing mass mobility with its Connected Mobility Experience (Zūm CMX) system that connects and coordinates people, vehicles, and operations in real time. In the $50 billion student mobility market – the largest segment of the mass mobility industry – Zūm CMX is transforming a daily source of anxiety and disruption into a reliable, transparent, and efficient mobility experience for students and families.

Today, more than 4,500 schools rely on Zūm CMX. Recognized globally for its innovative approach and operational execution, Zūm has been named to Fast Company’s World’s Most Innovative Companies, CNBC Disruptor 50 and Changemakers, the World Economic Forum, and the Financial Times’ Fastest Growing Companies lists. Zūm is backed by leading investors including Sequoia Capital, GIC, TPG, and Softbank.

We are building a Revenue Operations function from the ground up, and this is the most important hire we are making. The Sr. Manager of Revenue Operations will own the operational revenue cycle for Zūm’s three core revenue lines — Home-to-School transportation, Field Trips, and Charter. You will lead a team of four, build scalable billing and collections processes, and serve as the connective tissue between Zūm’s field operations, product team, and Finance.

This is not a finance role. It is a cross‑functional operator role. You will be accountable for making sure every invoice that goes out is right, on time, and gets paid — and for building the team and processes that ensure that at scale.

• Establish and oversee the Deal Desk function — translate district service agreements into comprehensive billing briefs and ensure all new and renewed accounts are fully configured prior to first invoice issuance
• Maintain alignment between contracted pricing terms and portal configuration across all active accounts, conducting systematic validation at each renewal cycle to ensure billing accuracy from the point of origin
• Own operational accountability for the monthly billing data cycle — enforce the Day 1-3 adjustment submission deadline with field operations and escalated non‑compliance to senior leadership as needed
• Review and approve all invoices prior to issuance; serve as the designated escalation authority for high‑value invoices requiring VP sign‑off
• Lead end‑to‑end billing dispute resolution process— conduct structured root‑cause investigations across data, configuration, operational, and contractual dimensions, and implement upstream process corrections to prevent recurrence
• Manage all Revenue Operations integration protocols with Revenue Accounting, including the daily invoice issuance log, credit memo recommendation memos, and monthly billing summary, ensuring Finance has the information needed to close accurately and on time
• Coordinate escalation pathways for product configuration issues and non‑payment matters, engaging Product and Legal counterparts with complete supporting documentation
• Lead, develop, and retain a team of Billing Admins and AR team— establishing clear performance expectations, delivering ongoing feedback, and building individual capability
• Deliver weekly Rev Ops performance reporting to the Executive team, covering invoice accuracy, Days Sales Outstanding, dispute resolution cycle time, and collections rate

• 7+ years of progressive experience in Revenue Operations, Billing Operations, or a cross‑functional operational role within a tech‑enabled services, transportation, logistics, or field services environment
• Demonstrated expertise in contract‑to‑billing translation — the ability to review a district services agreement and independently identify all billing implications: rate structures, billing entities, payment terms, budget code requirements, and account‑specific exceptions
• Working knowledge of revenue accounting principles sufficient to serve as an effective partner to Finance — including a foundational understanding of revenue recognition, credit memo treatment, deferred revenue, and ASC 606 compliance as it applies to a services business. A CPA is not required; revenue accounting literacy is a plus
• Prov…