Senior Deposit Operations Specialist

Job Summary

Senior Deposit Operations Specialist is the subject matter expert that supports member‑facing employees with advanced issues regarding deposit‑related products and services. The specialist takes ownership of issues and proactively works to provide positive member experiences, educates and supports employees, improves processes, and ensures accuracy based on policies and regulations.

Hybrid Remote/In Office – Mountain America Center, 9800 South Monroe Street, Sandy, Utah

Monday‑Friday: 9am‑6pm, Rotating Late Shift: 10am‑7pm, Rotating Saturday Shift: 9am‑3pm

• Proactively take ownership of issues and work closely with front‑line employees and members through resolution, delivering a high‑quality member experience.
• Research and resolve complex deposit issues; act as a subject matter expert for complex member inquiries and legal documentation on deposit issues (IRAs, Trusts, special accounts, Power of Attorney, notary, Medallion Guarantor, Chex Systems, deceased member accounts, tax corrections, etc.).
• Review and interpret trusts, court‑ordered documents, and other legal documents to ensure accurate membership eligibility and account ownership.
• Perform timely and accurate processing on advanced account maintenance for all deposit products and services (escheatment, deceased accounts, IRAs and fiduciary accounts).
• Execute audits of procedures for deposit accounts to maintain compliance with internal policies and external regulations.
• Lead strategic initiatives to optimize deposit operations processes, leveraging data and cross‑functional insights to drive member experience improvements and operational efficiency.
• Influence policy development by applying advanced subject‑matter expertise and regulatory insights to align with strategic goals and compliance standards.
• Assist in monitoring dormant/inactive accounts and implement required procedures in collaboration with the escheatment specialist.
• Process and correct tax forms (e.g., 1099, 5498), administer and maintain tax‑related compliance processes, including B‑Notices, annual TIN matching, and tax form corrections.
• Ensure IRS compliance through accurate processing and cross‑functional collaboration.
• Participate in the evaluation and implementation of automation tools to streamline account processing and reduce manual tasks.
• Collaborate with technology and compliance teams to enhance digital workflows for account documentation and member communications.
• Stay current on evolving regulations affecting specialized accounts; contribute to risk assessments and policy updates.
• Support data quality initiatives by identifying discrepancies and contributing to system enhancements.
• Partner with departments (Compliance, Legal, Member Services) to resolve complex account issues and improve member experience and workflows.
• Provide front‑line development through training and mentorship on emerging procedures and technologies.
• Perform related duties as assigned.

• Three years of progressively responsible financial industry or related experience.
• Associate’s Degree in Business, Finance, Accounting, or related field OR 3+ years of equivalent experience.
• CRCM certification (preferred).
• Intermediate level skills in Microsoft Office (Outlook, Word, PowerPoint, Excel) and experience with Teams, Web Ex, Zoom, etc.
• Experience with core banking systems (Keystone) preferred.
• Advanced professional communication skills, professional phone etiquette, and clear articulation.
• Thorough knowledge of credit union policies, procedures, and deposit product regulation.
• Thorough understanding of IRS guidelines related to Deposit Operations products.
• Understanding of banking and NCUA regulations related to Deposit Operations products.
• Detail‑oriented with excellent organizational and problem‑solving skills.
• Ability to work independently and meet productivity and service standards in a work‑from‑home environment.
• Highly skilled at training and coaching others on the products, services, and procedures of the credit union.

Ability to sit, talk, and hear consistently; stand, walk, and use hands to reach occasionally; close vision (clear vision at 20 inches or less); distance vision (clear vision at 20 feet or more); lift up to 25 pounds occasionally; work from home with internet access in a quiet area; may need to work at the corporate building when assigned; moderate noise environment.

This job is not eligible to be performed in Colorado or Connecticut, either remotely or in‑person.

Mountain America Credit Union is an EEO/AA/ADA/Veterans employer.