Branch Member Service Associate; Banking - Annapolis, MD

As a Branch Member Service Associate, you will deliver exceptional customer service in our branches while successfully promoting and selling NASA FCU products and services. You must possess proven customer service skills; strong verbal communication; and above all, a desire to help others. The Branch Member Service Associate position is a tiered position with a solid compensation package and formal training modules – YOU control your career advancement as you learn and execute new skills.

We are looking for a candidate who has account opening experience.

All MSAs are scheduled to work a minimum of two Saturdays per month including MSAs assigned to branches without Saturday hours.

The typical work week is approximately 40 hours. MSAs must be available between the hours of 7:30 am and 5:30 pm Monday - Thursday, 7:30 am and 6:30 pm Friday and 8:30 am and 1:30 pm on Saturday.

Specific shifts will be scheduled based on branch location operating hours.

Salary: $21.00 - $28.75/Hourly (based on level and experience)

• Empathizes with members and provides solutions to make it easy for members to acquire and effectively use NASA FCU products and services.
• Identifies member needs to provide solutions on products that meet the member's needs and facilitate the member's financial security.
• Responds to member inquiries regarding the operation of accounts, interest rates on savings and loan products, account discrepancies, credit, debit and ATM cards and loan applications.
• Processes a variety of financial transactions on member accounts including deposits, withdrawals, funds transfers loan payments, check orders, share certificates, ACH/payroll/direct deposit, dire transfers, and stop payment set up and changes.
• Handles complex member situations such as deceased member, guardian ships, and representative payee accounts.
• Handles consumer loan application processing, document collection, and disbursements.
• Advises members regarding available insurance protection (life, disability, gap, etc.).
• All MSAs may be temporarily assigned to other branches or departments (Call Center) to meet the business needs of the Credit Union.
• All MSAs may be assigned duties to support other areas in the Credit Union.
• All MSAs are expected to support the Call Center queues (phone and email).

• High school diploma or general education degree (GED).
• A minimum of one year of customer service experience with cash handling or Bank/Credit Union/Financial Call Center knowledge/experience with financial products.
• Cash handling experience required.

• Bank/Credit Union experience with at least 6-months of opening Personal Accounts such as savings, checking, CDs, Money Market.
• Experience with Specialty Accounts such as Trusts, Power of Attorney, Custodial Accounts, Guardianship Accounts, Estate, and Foreign Accounts. Experience with sales/cross-selling.

• Bank/Credit Union experience with Broad and Advanced financial products such as Life and Disability Insurance, Gap Insurance.
• Advanced Accounts experience required such as HSA, IRA, and Business accounts, Loan Processing, counseling experience. Advanced sales/cross-selling experience.

NASA Federal Credit Union offers an array of benefits including comprehensive healthcare, 401(k), paid leave, remote work options for applicable positions, and more.

+Insurance coverage begins the 1st day of the month, following 30 days after hire date.
* 100% Credit Union-Paid

Full-Time

Employee Benefits:

• 401(k) with employer match up to 6% and immediate 100% vesting
• Gain Sharing Bonus (eligibility rules apply)
  * Health Insurance (Choice of two nationwide PPO plans)
• High-Deductible Plan: 100% employer contribution toward premium. (HSA and FSA compatible)+*
• Low-Deductible Plan:
  Generous employer contribution toward premium. (FSA compatible)+
• Dental Insurance:
  Generous employer contribution toward premium (HSA and FSA compatible)+
• Vision Insurance:
  Generous employer contribution toward premium (HSA and FSA compatible)+
• Long-term…