Gift Processing Manager

The Gift Processing Manager leads gift processing operations for PBS Wisconsin and Wisconsin Public Radio, ensuring the accurate, timely, and compliant recording of contributed revenue in constituent management systems that drive donor relationships and support financial reporting. This position supervises a team of three Gift Processing Specialists, overseeing the recording of donations across multiple giving channels and transaction types, as well as related account data hygiene procedures.

The role reviews and approves complex gift transactions, including adjustments, reversals, refunds and corrections, and ensures that gifts are accurately recorded to support fundraising, donor acknowledgment and financial reconciliation.

• May train staff on financial processes and best practices.
• Reviews and approves complex transactions and assigns funding codes in accordance with established rules, regulations, and policies.
• Monitors financial transactions and fund balances and generates and reconciles complex reports and statements.
• Reviews transaction processing internal controls and recommends policies and procedures.
• Answers complex fiscal questions and provides information based on set materials and standards to various audiences.
• Drafts communications and reports and maintains organization of varied records to provide administrative support within a specified work unit.
• Reallocates expenses to appropriate funding strings.

• Demonstrated experience processing and monitoring financial transactions, including high-volume, bulk and/or automated processing procedures.
• Exceptional and consistent attention to detail to ensure the accuracy and completeness of transaction records and donor accounts.
• Strong analytical and problem‑solving skills to interpret data, investigate and address inconsistencies and errors.
• Experience creating clear, accurate written process documentation.
• Strong verbal communication skills to conduct training, coach direct reports and other colleagues on procedures, and communicate directly with donors as needed.

• Supervisory or lead worker experience, preferably including hiring, training, providing constructive feedback and managing performance.
• Experience processing common types of charitable contributions in a nonprofit environment, such as annual gifts, ongoing recurring donations and various giving vehicles.
• Experience managing customer or donor information in a constituent relationship management (CRM) system.
• Experience designing and delivering effective training that translates technical processes into understandable instruction.
• Experience working with PCI (Payment Card Industry) standards as they apply to a sales or nonprofit fundraising environment.

The expected salary range for this position is upper $60,000s to low $70,000s. Actual pay will depend on experience and qualifications.

This position offers a comprehensive benefits package, including generous paid time off, competitively priced health/dental/vision/life insurance, tax‑advantaged savings accounts, and participation in the nationally recognized Wisconsin Retirement System (WRS) pension fund.

Type:
Regular;
Category:
Academic Staff;

Location:

Madison, WI – Hybrid (minimum two days per week on campus). Core business hours are Monday – Friday, 8:00 a.m. – 4:30 p.m.; evening and weekend hours are required during quarterly member drives. Remote work requires a flexible work arrangement (FWA) and the ability to provide own high‑speed internet and phone access.

Alondra Vazquez, alondra.vazquez +1‑608‑890‑4326

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, pregnancy, disability, or status as a protected veteran. The University of Wisconsin‑Madison is an Equal Opportunity Employer.