Consumer Protection Examiner ; Non-Depository - Consumer Finance- Services

Position: Consumer Protection Examiner I (Non-Depository - Consumer Finance-Money Services)
The Division of Banks is currently accepting applications for the Consumer Protection Examiner I position in the Non Depository Institution Supervision - Consumer Finance-Money Services Businesses (CFMSB) unit. This role will be conducting examinations of Massachusetts-licensed consumer finance companies, money services businesses, student loan servicers, and debt collectors to ensure they operate in a sound financial condition and adhere to applicable consumer protection laws and regulations.

The selected candidate will participate in examinations of several CFMSB license types issued by the Division, reviewing licensee records, meeting with licensee staff, and preparing written comments for examination reports. This position offers meaningful public service experience and contributes to ensuring a sound financial services landscape for Massachusetts consumers.

About the Division:

As an employee of the Division of Banks, you will contribute to the mission of the Division of Banks by ensuring a sound, competitive, and accessible financial services environment throughout the Commonwealth. The Division maintains public confidence in Massachusetts financial institutions through the oversight of state-chartered banks and credit unions as well as non-depository licensees doing business in Massachusetts. We are a consumer protection agency and we support financial literacy education and programs benefiting residents across the Commonwealth.

The majority of the Division's employees are Examiners who conduct a variety of on-site and off-site examinations of financial institutions and licensed entities under the Division's jurisdiction.

At the Division of Banks every employee's ideas and experiences are welcomed. We value and respect that each individual brings different skills and perspectives that uniquely contribute to our agency and the work that we do. It is important that each employee feels empowered to contribute as this allows for more effective collaboration and better results. Within our workplace community, we offer a variety of training and mentoring to create and maintain learning environments that are inclusive, equitable, and welcoming.

To learn more about the Division of Banks, .

As an examiner, you can expect to:

* Assess compliance with accounting practices and/or applicable laws and regulations

* Analyze financial statements, policies and procedures, and interview staff

* Participate in examinations to gain knowledge of the examination areas

* Attend state and federal regulatory training programs

Consider joining our examiner team if you:

* Are interested in a public position and enthusiastic about serving the public good.

* Are interested in the supervision and regulation of the consumer finance, debt collection, loan servicing, or money services industries.

* Have experience and/or coursework in accounting, business, banking, finance, economics, or related fields (public policy, IT/cybersecurity, criminal justice, data analytics).

* Are eager to embrace new challenges and learning opportunities while working in a team environment.

* Have knowledge of the state and federal rules and regulations governing consumer finance, debt collection, loan servicing, or money services businesses, including consumer protection, Bank Secrecy Act and anti-money laundering requirements.

* Have familiarity with the proper oversight, training, monitoring and auditing of a financial company's compliance management system.

* Have strong analytical, multi-tasking, writing, and communication skills.

Work/Life Balance & Benefits:

* Hybrid Position:
This is a hybrid position offering remote work flexibility. Staff are expected to be on-site at a Division office, regulated entity, or at trainings at least once per pay period (every two weeks). Additional in-person attendance may be required based on examination activities or operational needs.

* Flexible

Schedule:

Examiners may choose from flexible start and end times and are eligible for a compressed work schedule that includes every other Friday off.

* Paid Leave:
Commonwealth employees receive generous paid leave in addition to a competitive state holiday schedule.

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