Montreal Fraud Investigation Analyst

Embark on a career at CIBC as a Fraud Investigation Analyst in Montreal, specializing in credit card fraud. This bilingual role involves resolving complex fraud issues via detailed analysis and client interaction.

You will conduct thorough investigations into potential fraud trends and work with various external and internal sources for accurate fraud detection. CIBC encourages individuals who thrive in a collaborative environment where you can utilize your skills to ensure client satisfaction and trust daily.

Key Responsibilities:

• Investigate fraud trends and potential account takeovers

• Ensure service delivery aligns with CIBC’s client-focused vision

• Protect client confidentiality throughout investigations

• Analyze transaction data effectively for real-time fraud alerts

• Communicate with cardholders to confirm transaction details

Requirements:

• Fluency in both French and English

• Proven analytical and problem-solving abilities

• Capability to function in a remote work environment

• Experience in client service and fraud prevention

• Understanding of financial services is an asset

Leverage your expertise in fraud investigations to shape a secure banking experience at CIBC.
#J-18808-Ljbffr