Client Service Associate

Position

Registered Client Service Associate – Community Wealth Services, in partnership with Community Bank of Louisiana and Ameriprise Financial.

• Assist financial advisor(s) in servicing clients, including preparing financial plans, conducting investment research, and processing trades and transactions.
• Support client interactions by communicating with advisors, bank partners, and clients via phone and email.
• Prepare for and follow up on client meetings, including scheduling, confirming, entering data into CRM, building agendas, and summarizing meetings.
• Ensure new business is processed efficiently by preparing documentation, obtaining signatures, submitting paperwork to the home office, and tracking insurance applications and rollovers.
• Support client acquisition efforts, including managing referrals, maintaining CRM/referral tracking, coordinating marketing events and seminars, and following up with prospects.
• Perform general administrative and operational duties such as answering phones, preparing client correspondence, processing expenses, maintaining client files, and supporting account setup and alerts.

• High school diploma, associate degree, or equivalent experience (Bachelor’s degree not explicitly required).
• Demonstrated proficiency in Microsoft Office and strong overall computer skills.
• Strong communication skills with the ability to interact across all levels of the organization.
• Excellent time management, organizational skills, and ability to manage multiple priorities effectively.
• Ability to work independently with minimal supervision.
• Customer service experience.

• Relevant experience working in a financial institution or financial services environment.
• Industry-related experience (generally aligned with ~1–5 years based on role leveling range).
• Experience handling problem resolution and escalated issues.
• Experience working in a high-stress or deadline-driven environment.
• FINRA licenses (e.g., Series 6, 7, 63/66) are indicated as preferred but not required.

Full time, Non‑Exempt

Ameriprise Financial is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, military status, veteran status, genetic information, citizenship, disability status, marital status, family status or any other basis prohibited by law. We are committed to fostering an inclusive and accessible recruitment process for individuals with disabilities.