Collections Specialist

Schedule: Full-Time | Monday–Friday, 9:00 AM – 5:00 PM EST

Location: Fully Remote (Candidates must reside in CST or EST time zones)

Wheeler Staffing Partners is seeking a detail-oriented and results-driven Collections Specialist to support accounts receivable operations in a fully remote environment. This role is responsible for managing overdue accounts, resolving billing issues, processing payments, and working with customers to secure timely collections while maintaining positive business relationships.

The Credit and Collections Specialist plays a critical role in protecting financial assets, improving cash flow, and ensuring accurate account records. The ideal candidate has prior B2B credit and collections experience
, strong Microsoft Excel skills
, and the ability to communicate professionally with internal teams and external customers.

• Must reside in CST or EST time zones
• Must have prior remote work experience
• Must have reliable high-speed internet
• Must be able to work Eastern Time Zone hours

• Identify and monitor overdue accounts and maintain accurate records of delinquent balances
• Contact customers via phone, email, or written correspondence to collect outstanding payments
• Negotiate payment terms and establish repayment plans when appropriate
• Maintain detailed documentation of collection activities and payment arrangements
• Monitor accounts receivable aging and elevate accounts when necessary

• Process customer payments, refunds, and account adjustments accurately and timely
• Review account records for accuracy and resolve billing discrepancies and disputes
• Maintain and update customer purchase orders and account information
• Submit regular status reports on delinquent accounts and collection progress
• Support financial reporting and AR tracking activities

• Partner with Sales, Operations, and Finance teams to resolve account and billing issues
• Communicate effectively with internal stakeholders to ensure accurate account management
• Assist Finance leadership with special projects and departmental initiatives
• Support onboarding and training of new team members as needed

• Provide professional and courteous service while resolving customer billing concerns
• Maintain compliance with the Fair Debt Collection Practices Act (FDCPA) and company policies
• Use available tools and resources to locate customers and facilitate payment resolution
• Maintain confidentiality and professionalism when handling sensitive financial information

• High School Diploma or equivalent required
• Minimum of 1–3 years of Credit and Collections or Accounts Receivable experience preferred
• B2B collections experience strongly preferred
• Advanced proficiency in Microsoft Excel
• Ability to pass Microsoft Excel and Critical Thinking assessments
• Strong communication, negotiation, and interpersonal skills
• Excellent problem-solving and critical thinking abilities
• Strong organizational skills and attention to detail
• Ability to work independently in a fully remote environment

• Experience working in a finance or accounts receivable department
• Knowledge of FDCPA regulations and credit and collections best practices
• Customer service experience in a professional business environment

• Ability to sit and work at a computer for extended periods of time
• Regular use of computer systems, keyboard, and phone required
• Fully remote work environment

Wheeler Staffing Partners is a trusted staffing and recruiting firm dedicated to connecting top talent with exceptional career opportunities. We take a personalized approach to every placement, ensuring alignment between your skills, experience, and career goals. Our team provides ongoing support, career guidance, and access to exclusive opportunities with leading employers nationwide. When you partner with Wheeler Staffing Partners, you gain a dedicated advocate committed to helping you succeed and grow in your career.