Credit And Collections Specialist

Job Title:

Credit and Collections Specialist

Job Description

The Credit and Collections Specialist manages a high-volume portfolio of B2B customer accounts, driving timely collection of outstanding balances while maintaining strong, professional client relationships. This role focuses on reducing delinquency and days sales outstanding (DSO) through proactive follow-up, detailed account analysis, and close collaboration with internal teams. The position is ideal for someone who is curious, adaptable, and eager to understand the reasoning behind processes while contributing to continuous improvement in a dynamic, growing organization.

Responsibilities

+ Manage a high-volume portfolio of B2B customer accounts and ensure timely collection of outstanding balances.

+ Monitor aging reports and proactively follow up on past-due invoices at 30, 60, 90+ days to minimize delinquency and reduce DSO.

+ Initiate and execute collection activities via phone and email, including negotiating payment plans and addressing payment delays.

+ Research, analyze, and resolve account discrepancies such as short payments, unapplied cash, and disputed invoices in collaboration with internal teams.

+ Partner closely with sales, customer service, and finance teams to address billing issues, release credit holds, and support continuous order flow.

+ Maintain accurate and detailed account documentation, including collection notes and customer communication history, within ERP and accounts receivable systems.

+ Review customer credit risk and support credit decisions by monitoring credit limits and escalating high-risk accounts when appropriate.

+ Contribute to process improvements by asking questions, challenging the status quo, and seeking to understand the reasons behind existing workflows.

+ Support a collaborative and positive team environment within the broader accounts receivable and credit and collections function.

Essential Skills

+ At least 3 years of B2B collections experience.

+ Hands-on experience in collections and accounts receivable.

+ Practical knowledge of credit analysis and credit decision support.

+ Experience working with aging reports and reducing DSO.

+ Strong reconciliation skills for resolving account discrepancies.

+ Customer service mindset with the ability to maintain professional relationships while collecting past-due balances.

+ Ability to communicate clearly and persuasively via phone and email when negotiating payment arrangements.

+ Comfort working in ERP or AR systems to document collection activities and maintain accurate records.

Additional

Skills & Qualifications

+ Industry experience in a manufacturing or similar environment is a nice to have.

+ Experience using Oracle or similar ERP systems is beneficial.

+ Basic to intermediate Excel skills; willingness to learn pivot tables and VLOOKUPs with training.

+ Familiarity with Lotus Notes on the AR side is helpful but not required, as systems may change in the future.

+ Curious, innovative mindset with a desire to understand the "why" behind processes and suggest improvements.

+ Adaptability to change in a growing and evolving organization.

+ Long-term mindset and interest in building a stable, lasting career within a credit and collections team.

Work Environment

This role is based in a new, modern office in Anoka and is part of a large accounts receivable organization that includes both cash application and credit-focused professionals. The position sits specifically on the Credit and Collections team and works closely with a supportive leader who is highly invested in the success and development of team members. The role is primarily on-site with an expectation of working five days per week in the office;

after training, there may be an opportunity to work from home one day per week, and occasional remote work is supported for appointments or special circumstances. Standard hours follow a first-shift schedule, and while the broader team tends to work earlier hours (around 7:00 a.m. to 3:30 p.m.), there is flexibility as long as a full eight-hour day is completed.

The environment is collaborative, stable, and growth-oriented, with low turnover and a culture where people often build long tenures. The team uses Oracle as the primary ERP system, relies on Excel for reporting and analysis, and currently uses Lotus Notes on the AR side, with potential system upgrades expected in the coming years. Full-time employees enjoy a strong total rewards package that includes multiple paid holidays, generous starting paid time off, and long-term incentive opportunities such as stock options that grow with tenure, contributing to a workplace where employees feel valued and tend to stay for many years.

Job Type & Location

This is a Contract to Hire position based out of Dayton, MN.

Pay and Benefits

The pay range for this position is $25.00 - $28.84/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and…