Account Representative

Syracuse University is committed to delivering an exceptional student experience through vibrant, engaged campus communities. This position is based at the above campus location and requires regular in‑person presence to support our students, collaborate with colleagues, and contribute to our thriving academic environment. Syracuse University values the collaboration, mentorship, and spontaneous connections that happen when our community works together on campus.

Remote work arrangements are limited in accordance with University policy.

$20.72 - $21.13

Staff Level: S3
FLSA Status:
Non‑exempt

Hours:

Standard University business hours
8:30 am – 5:00 pm (academic year)
8:00 am – 4:30 pm (summer)
Hours may vary based on operational needs.
Job Type: Full‑time

The Account Representative is part of an outstanding team responsible for providing best‑in‑class service to students and parents while maintaining the unit’s excellent financial controls. This position is critical to the University as it acts as the primary point of contact to students and parents regarding student finance, billing, collections, and Federal Perkins loans. The successful candidate will, on average, provide service to between 800‑1,000 students/parents per month via phone calls, in‑person student traffic, and email correspondence.

• Associate’s degree and 1–2 years in credit, collections, or customer service in the finance industry or a combination of applicable experience.

• Understanding of customer service, teamwork, basic accounting concepts, loans and credit, problem solving, Microsoft Office suite, and ability to learn new software packages.

The Account Representative will maintain and work a portfolio of accounts consisting of current and past‑due tuition, returned checks, Perkins Loans, and other University A/R with an ultimate goal of repayment of each account.

• Locate the student/parent via various skip‑tracing methods.
• Place phone calls, send letters and email.
• Record and follow up on agreements.
• Record payments.
• Escalate accounts when there has been no progress.

Provide financial counseling to students and parents, including:

• Evaluating student/parent financial standing to determine appropriate payment schedule/arrangements.
• Brainstorming with students/parents different approaches to payment.
• Working within policies, procedures and deadlines to ensure agreements are reached.

Responsible for the analysis and collection activity necessary to maintain the Federal Perkins Loan cohort rate at acceptable levels. This includes:

• Working with students to rehabilitate delinquent Perkins Loans through monthly payment arrangements.
• Processing forbearances and/or hardships.
• Discussing loan consolidation.
• Maintaining a working knowledge of the program and related rules and regulations.
• Assisting the Bursar’s Office with incoming phone calls, live chat and emails as needed and at peak times to ensure service metric standards are met.

Not applicable.

Not applicable.

In addition to completing an online application, please attach a resume and cover letter.

Syracuse University is an equal‑opportunity institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.