Fraud Assistant

Job Summary

The Fraud Assistant assists the fraud team to monitor and remediate suspicious and fraudulent activity including payment fraud, chargebacks, and account takeover through cross‑functional collaboration with multiple lines of business. The candidate will assist with dispute tracking in compliance with Regulation E and handle internal and external inquiries regarding suspected fraudulent activity via phone, email, or face to face. The Fraud Assistant will also review FinCEN advisories, 314(A) lists, and OFAC alerts and prepare CTRs as needed, and will assist with activities to prepare for and respond to bank audits and exams.

• Remote or Hybrid work environment: schedule may require a combination of on‑site and home office hours.
• On‑site: 3110 S Delaware Ave, Springfield MO 65804
• 8:00 a.m. – 5:00 p.m. Monday – Friday; occasional additional hours as needed.
• Full‑time – 40 hours per week average.
• Travel may be required throughout OMB footprint.

• High School Diploma and 2 years college or technical training preferred.
• Two or more years previous experience in banking/finance regulatory compliance preferred.
• Advanced knowledge of federal, state, and other governing agencies regulations and requirements related to bank processing and transaction monitoring.
• Disciplined in protecting and managing highly confidential information/material.
• Effective time management skills (capable of managing and prioritizing multiple tasks).
• Remain professional, composed, and assertive, including high pressure situations; display a sense of urgency to ensure requests are completed within expected time frames/service level agreement.
• Demonstrated self‑motivation; productive, efficient, organized, and accurate work output with no supervision while working independently and within a team environment.
• Excellent verbal, written, and interpersonal communication skills with the ability to apply common sense to carry out instructions and instruct others, train personnel, write reports, correspondence, and procedures, speak clearly to customers and employees.
• Ability to apply strategic planning, activity coordination, and problem‑solving techniques to complex issues involving multiple facets and variables in non‑standardized situations.

• Excellent customer service and communication skills.
• Strong mathematical, problem‑solving and computer skills.
• Excellent attention to detail and organization skills.
• Ability to apply and enforce regulatory standards for ethical behavior, confidentiality, and information security.
• Ability to maintain productivity standards while working independently, with minimal supervision.
• Intermediate to advanced knowledge and experience with Microsoft Office, Excel, Adobe, and similar software.

• Excellent work environment where you are appreciated and recognized for your individual efforts and contributions.
• Stability with a locally owned community bank that is growing and expanding in the region.
• Paid leave: vacation, military, bereavement, and jury duty.
• Cost friendly insurance: dental, vision, critical illness, accident, supplemental life with AD&D.
• 100% match of retirement savings (up to plan limit).
• Discounted financial service fees on select OMB products and services.
• Plus more.

The above description relates the general nature and level of work performed by people assigned to this classification. It is not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform tasks outside of their regular responsibilities from time to time, as needed.

EOE/VETERANS/DISABLED E-VERIFY EMPLOYER