ATM & Cash Operations Leader — Hybrid​/Remote

As the ATM & Cash Operations Manager within UMB's Bank Operations organization, you will have day-to-day responsibility for overseeing the performance and risk management of the UMB's ATM (automated teller machine) network and cash operations. This includes securing efficient and compliant cash distribution, ATM network availability, and managing vendor services. You will manage a staff dedicated to ATM and cash operations, drive operational excellence across ATM fleet management, vendor coordination, and cash logistics, and own and evolve the long‑term ATM channel strategy, including growth, modernization, and optimization initiatives.

These responsibilities are part of the overall duties of the role and will include additional initiatives as assigned by Bank Operations leadership.

This role is hybrid (Mon through Thu on‑site / Fri remote) for candidates in the Kansas City metropolitan area and open to qualified remote candidates outside of the Kansas City area but only within the United States.

• Propose, justify and implement functionality enhancements.
• Provide strategic and operational leadership for the bank's ATM network, including uptime, cash availability, balancing, and dispute resolution.
• Ensure accurate cash balancing, settlement, and general ledger reconciliation across all cash channels.
• Maintain strong internal controls to prevent fraud, theft, and operational errors.
• Work with internal partners and external vendors to implement the operational strategy.
• Provide input into marketing and related customer experience activities.
• Assist in the development and implementation of operational efficiencies.
• Exercise the usual authority of a manager concerning staffing, performance appraisals, promotions, salary recommendations, and terminations.

• At least 5 years of bank experience with demonstrated knowledge in ATM Operations, Cash Operations, Bank Operations, or other bank channels.
• Successful experience in managing and developing people.
• Project management experience.
• Knowledge of consumer banking systems, policies/procedures, and regulations.
• Ability to present and convey information to influence individuals at varying levels of the organization.
• Knowledge and understanding of audit and compliance.
• Applicants must have legal authority to work in the United States. Work visa sponsorship is not available for this position.

• Advanced knowledge and proficiency in ATM, Cash, and Bank Operations.
• Strong understanding of banking systems, policies/procedures, and regulations.
• Proven and established skills in leading teams.

$83,200.00 - $

UMB offers competitive and varied benefits to eligible associates, including paid time off, a 401(k) matching program, annual incentive pay, paid holidays, a comprehensive company‑sponsored benefit plan that includes medical, dental, vision, and other insurance coverage, health savings and flexible spending accounts, dependent care accounts, adoption assistance, an employee assistance program, fitness reimbursement, tuition reimbursement, an associate well‑being program, an associate emergency fund, and various associate banking benefits.

Benefit offerings and eligibility requirements vary.

UMB and its affiliates are committed to inclusion and diversity and provide employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including gender, pregnancy, sexual orientation, and gender identity), national origin, age, disability, military service, veteran status, genetic information, or any other status protected by applicable federal, state, or local law. If you need accommodation for any part of the employment process because of a disability, please contact  to let us know the nature of your request.