B2B Collections Specialist; Bilingual

B2B Collections Specialist

As a Collections Specialist, you will manage the Accounts Receivable (AR) Aging report for assigned locations and subsidiaries. You will handle escalated accounts and invoices from branches requiring advanced collection efforts through direct calls and emails with customers. Your role involves preparing necessary documentation and recommending accounts for third-party collections or write-offs. Communication with the Collections Manager will be crucial to discuss the status of past due accounts and situations needing additional leverage for successful collections.

Maintaining accurate records and ensuring the security and privacy of customer information will be essential.

Responsibilities

• Manage AR Aging report for assigned locations and subsidiaries.
• Handle escalated accounts/invoices requiring advanced collection efforts.
• Prepare necessary documentation and recommend accounts for third-party collections or write-offs.
• Communicate with the Collections Manager about past due accounts.
• Monitor and resolve financial discrepancies.
• Maintain notes on accounts to reflect collection efforts.
• Work on returned statements to collect outstanding debt and update contact information.
• Ensure the security and privacy of customer information and files.
• Perform other related duties as assigned.
• Make 30-35 calls per day.

Essential Skills

• At least two years of experience in collection and credit work.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office Suite or related software.
• Experience with ERP systems.
• Ability to work both independently and as part of a team in a fast-paced environment.
• Basic understanding of statistics and data analysis.
• Knowledge of applicable state and federal collection laws, including the Fair Debt Collection Practices Act and the Fair Credit Reporting Act.
• Ability to perform 30-35 calls per day.
• Proficiency in typing.

Additional Skills & Qualifications

• High school diploma or equivalent required; bachelor's or associate's degree preferred.
• Customer service focus.
• Experience working in a fast-paced environment.
• Experience with software such as Profit Zoom, Sedona, and Microsoft Dynamics.
• Bilingual abilities are a plus.

Work Environment

This position is fully remote, offering flexibility in work hours. Start your day between 8-9 AM and work an 8-hour shift with an unpaid lunch break. West Coast openings are available with shifts from 9 AM-5 PM Mountain Time or 8 AM-4:30 PM Pacific Time.

Job Type & Location

This is a Contract to Hire position based out of Phoenix, AZ.

Pay and Benefits

The pay range for this position is $20.00 - $30.00/hr eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Final date to receive applications

This position is anticipated to close on Jul 6, 2026.