Consumer Lending-Operations - VP Consumer Lending Operations & Servicing Remote; AZ, .CA, NV, WA, WY

Consumer Lending Operations Manager

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United, Informative, Approachable, Caring, and Transparent. We are united in our collective effort to achieve member goals and proactively provide solutions tailored to individual member needs. We are committed to ensuring that each member receives a positive service experience and trusted financial advice. Join the Nuvision team today! Let us be part of your career journey!

Under the Chief Enterprise Operations Officer, this position is the key leader for the Consumer Lending Processing Department which includes processing, funding, servicing, and operational processes for ancillary insurance products related to direct consumer loan products (Auto, HELOC, and Visa loans) within the entire credit union. This position will assist the Chief Enterprise Operations Officer to carry out the assigned responsibilities, provided that such action is consistent with cost-effective practices and is consistent with regulations, and the credit union's policy and procedures.

This position provides leadership direction, administration, strategy development for staff, leadership, and organization related to consumer lending operations. Sets staff goals to meet organization's objectives. Responsible for maintaining a high level of employee productivity, internal and external member services, identifies and implements efficiency improvements and supports the credit union's culture. Serves as a management escalation resource for any consumer lending operations related issues.

This position also builds, plans, directs, oversees, and approves the compliance, processing, funding, and administration of the credit union's consumer lending operations to foster a member centric environment that supports the achievement of the credit union's strategic goals. This applies to the three subgroups, each with different key responsibilities and functions, inclusive of consumer lending processing/funding, and home equity lines of credit (HELOC) processing/funding for all regions and markets of the organization.

As a member of the credit union's leadership team, this position supports the credit union's strategic action plans and organizational goals and works with the management team to set staff operations goals to meet organization objectives. Responsible for maintaining a high level of operations, employee productivity, and internal and external member service, identifies and implements efficiency improvements and supports the credit union's culture.

This position also requires identifying and reporting potential fraud in a timely manner. In addition, this position is responsible for hiring and training underwriting staff as well as ensuring that all training documentation is updated (compliance and legal, etc.). Leads with an expectation of teamwork & collaboration with internal business partners across the organization. This position is also responsible for supporting increased consumer and HELOC loan volume, along with insurance product penetration.

Establishes guidelines, procedures, and standards in the development and implementation of products, services, and procedures in order to provide long term portfolio growth.

Responsibilities:

• Oversees, leads, plans, directs, and executes all aspects of the consumer lending operations department's subgroups:
• Consumer Lending Processing/Funding
• Home Equity Line of Credit (HELOC) Processing/Funding
• Servicing and ancillary insurance products related to direct consumer loan products
• Responsible for providing support to the sales team in the production of consumer loans, and ensuring cross selling of products and services.
• Oversees all aspects of consumer operational decisions for the credit union. Responsible for and drives production within the subgroups of the consumer lending operations department as well as responsible for operational efficiencies.
• Participates in the establishment of lending goals as well as financial goals for the consumer lending segment.
• Communicates with members and staff to sell loan products and ensure good member service.
• Directly approves more complex loans and loan exceptions.
• Assists members with loan requests, problem resolution, and cross sells products and services.
• Provides leadership and coaching to motivate and maximize the performance of lending operations supervisor(s) and lending operations team.
• Responsible for the selection, professional development, and performance evaluations of the lending operations team.
• Establishes attainable consumer lending operational goals, which includes Visa product operational goals.
• Coordinates and maintains solicitation methods and processes to increase consumer loan volumes.
• Monitors individual as well as departmental progress toward such goals and develops reporting mechanisms to qualitatively assess staff performance and production volumes.
• Submits reports to executive management and appropriate region/market heads pertaining to…