Collections Officer II​/Senior Collections Officer

Hourly Range

Collections Officer II: $22.36 - $27.93

Senior Collections Officer: $25.43 - $31.78

Exact compensation may vary based on skill and experience.

THIS REQUIRES A LOCAL CANDIDATE - HYBRID

• Professional Development Opportunities:
  Offering training programs, workshops, and mentorship.
• Recognition and Appreciation:
  Regularly acknowledging employee achievements and contributions.
• Flexible Work Arrangements:
  Providing options for remote work and flexible scheduling.
• Positive Company Culture:
  Fostering an inclusive, collaborative, and supportive work environment.
• Career Growth:
  Clear paths for career advancement and internal promotions.
• Work-Life Balance:
  Encouraging a healthy balance between professional and personal life.
• Employee Empowerment:
  Allowing employees to make decisions and have autonomy in their roles.
• Space of Belonging: ERGs, YOUnity Council and a focus around diversity, equity, inclusion and belonging.
• Wellness Programs:
  Promoting physical and mental health through wellness initiatives and resources.
• Strong Leadership:
  Having leaders who inspire, support, and guide their teams effectively.
• Sense of
  
  Purpose:
  
  Creating a sense of mission and aligning company goals with employees' personal values.

Responsible for contacting assigned members who are past due or over limit on their loans to make satisfactory payment arrangements. Work with members to achieve credit‑worthy status by offering appropriate workout solutions to fit members’ specific needs. Perform skip‑tracing duties on assigned accounts. Recommend and prepare accounts for repossession and legal action.

• Maintain a thorough understanding of the Fair Debt Collection Practices Act, as well as state and federal regulations pertaining to collections.
• Contact assigned past‑due or over‑limit accounts to set up adequate payment arrangements.
• Recommend and prepare accounts for repossession and legal action and submit to Senior Collections Officer or WTL for approval.
• Recommend accounts for cancellation of lines of credit and credit union services to Senior Collections Officer or WTL.
• Discuss reasons for delinquency with members to determine if there is a viable solution and recommend appropriate workout solutions.
• Meet assigned goals over a twelve‑month period.
• Perform skip‑tracing duties.
• Review accounts to determine that delinquency was not caused by Credit Union error.
• Verify that member contact information is accurate and reason for delinquency has been updated.
• Maintain knowledge of rules that apply to each collateral code.
• Prepare and mail late notice, co‑maker, and share loan letters.
• Other duties, as assigned.

High school diploma or general education degree (GED); or one to three years of related experience and/or training; or an equivalent combination of education and experience.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to demonstrate professional communication skills.
• Ability to speak clearly and forcefully.
• Ability to work well individually and in a team setting.
• Thorough understanding of consumer financial services and collecting bad debt.
• Ability to use good business judgment.
• Ability to resolve most member complaints prior to escalation.
• Ability to use a personal computer, with emphasis on Microsoft Word, 10key, adding machine, and other related equipment.
• Thorough understanding of Temenos, Accurint, DNA, and any other applicable SAFE Credit Union programs.
• Good understanding of qualifications for SAFE’s workout programs.

Responsible for contacting assigned members who are past due or over limit to make satisfactory payment arrangements. Work with members to achieve credit‑worthy status by offering appropriate workout solutions. Assign accounts for repossession and…