Verification Specialist

Verification Specialist I Description & Duties:

The Verification Specialist I completes calls with applicants and dealers to verify the accuracy and completeness of information submitted for financing. The goal is to prevent disputes, defaulted payments, and risk‑related activity by ensuring all information is correct before the financing process proceeds.

Pay Range: USD $18.00 – $19.00 per hour.

• Verify customer loan information via inbound and outbound calls, including identity, social security number, address, employment information, and project completion status.
• Recognize unusual scenarios and information and inquire further using critical thinking and active listening skills.
• Accurately enter new or updated information received during verification calls into all operating systems.
• Document notes properly in all required areas per company processes and procedures.
• Proficiently relay information to customers regarding interest, statements, and other account questions.
• Identify, report, and elevate verification or risk‑related issues to management.
• Handle inbound and outbound dealer calls regarding verification dispute issues that may include loan terms, documents, project completion, or the inability to contact applicants prior to loan funding.
• Review loan processing status and documentation to ensure customer calls are accurately handled and routed to the appropriate department.
• Acquire and maintain thorough knowledge of FFC's policies and procedures concerning the verification process.
• Other duties as assigned by management.

Must be able to come to work promptly and regularly; take direction and work well with others; work under the stress of deadlines; concentrate and perform accurately; and react to change productively.

Applicants must be reliable, dynamic, sociable, and enthusiastic team players with a positive “can‑do” attitude, excellent judgment, and strong communication skills. They should possess great attention to detail, the ability to multi‑task under the stress of deadlines, and a strong desire to help the organization succeed.

• Two years of call center or customer service experience.
• Knowledge of word processing, spreadsheet, and internet software.
• Strong typing skills and strong attention to detail.
• Professional phone presence and excellent verbal and written communication skills.
• One evening shift per week and one Saturday shift every 7 weeks.

Foundation Finance Company (FFC), a Great Place to Work® certified company since 2017, is a fast‑growing consumer finance company working with home improvement contractors across the U.S. to drive sales through flexible, customer‑focused financing options.

• Day‑one Health Benefits (medical, dental, vision, and flexible spending options like HSA or FSA accounts)
• 401(k) with company match enrollment on day‑one
• Paid, Sick and Volunteer Time Off
• Paid Parental Leave Options
• Employer‑Paid Life and Disability
• Wellbeing on Demand Program
• Flexible Work Environment with a casual dress code

Foundation Finance Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Foundation Finance Company LLC requires that remote employees must reside in one of the following states to be considered for any remote positions: AL, AR, AZ, CO, FL, GA, IL, IN, KY, LA, MD, MI, MN, MO, MS, NC, NJ, NV, NY, OH, OK, OR, SC, TN, TX, UT, VA, WA, and WI.