Client Relationship Manager

Overview

Together we fight for everyone’s opportunity for a better financial future. We will do this together — with customers, partners and colleagues. We believe every individual and every community deserves access to financial opportunities and we are committed to helping both individuals and communities reach a better financial future. We strive to foster a work environment where differences are understood, valued and pursued, and where employees feel comfortable bringing their whole selves to work.

Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage – Apply Now. Get to Know the Opportunity.

Manages all aspects of specific sponsored plans while building and maintaining strong client relationships and supporting overall profitability. This role typically supports larger and/or more complex plans and customers, requiring a high level of client engagement and operational expertise.

Note: This position allows remote work from home but will require travel to a Voya office as business requires. Candidates must be located within a 50-mile radius from their assigned office.

• Ensure seamless day-to-day operations and timely delivery of periodic processing events
• Apply operational best practices to ensure plans run efficiently and meet specific client needs
• Enhance service delivery by managing risk and improving efficiency and quality
• Serve as a liaison between internal and external partners supporting plan operations, including Central Services, Customer Contact Center, Compliance, Financial Control, Pricing & Trading, and Trust
• Actively participate in sponsor calls and meetings
• Support sales opportunities, including participation in onsite presentations
• Travel as needed to attend client meetings

• 5+ years of experience in the financial services industry
• Strong customer service experience and skills
• Experience managing highly sensitive and at-risk client relationships

• Bachelor’s degree in Business Administration or equivalent

Voya is committed to pay that’s fair and equitable, which means comparable pay for comparable roles and responsibilities.

The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya offers incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting.

Actual compensation offered may vary from the posted salary range based upon the candidate’s geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

$89,170 - $148,650 USD

Voya provides the resources that can make a difference in your life. Our benefits are designed to help you thrive physically, financially, socially and emotionally, with plans, programs, tools and resources to help you and your family be well and stay well.

• Health, dental, vision and life insurance plans
• 401(k) Savings plan – with generous company matching contributions (up to 6%)
• Voya Retirement Plan – employer paid cash balance retirement plan (4%)
• Tuition reimbursement up to $5,250/year
• Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day
• Paid volunteer time — 40 hours per calendar year

• Customer Focused:
  Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
• Critical Thinking:
  Analytical approach to data and problem solving to reach a well-reasoned solution.
• Team Mentality:
  Partnering effectively to drive our culture and execute on our common goals.
• Business…