Collection Specialist

Job Description:

• Monitor outstanding payments and proactively follow up with charter companies and clients.
• Collect security deposit returns after yacht handbacks.
• Track and collect commission payments from charter partners.
• Ensure final client payments are received before departure.
• Communicate with partners and clients via email, phone calls, and messaging platforms in English.
• Maintain accurate payment records and follow-up history in CRM and internal tracking systems.
• Collaborate closely with the Supply, Commercial, and Finance teams to resolve payment-related issues.
• Identify recurring bottlenecks in the collection process and suggest improvements.
• Prepare reports and provide regular updates on collection performance and outstanding balances.

• Previous experience in collections, accounts receivable, finance operations, customer finance, or another client-facing financial role is preferred.
• Excellent written and spoken English.
• Greek or Turkish language skills are considered a strong advantage.
• Strong communication and negotiation skills.
• Comfortable making outbound calls and following up professionally.
• Highly organized with strong attention to detail.
• Ability to manage multiple cases simultaneously and prioritize effectively.
• Process-oriented mindset with experience working in CRM systems or similar tools.
• Ability to work independently in a remote environment.

• Fully remote work from anywhere in the world.
• International team and dynamic startup environment.
• Opportunity to build and improve financial processes.
• Flexible work arrangements after successful onboarding and demonstrated performance.
• The opportunity to contribute to one of the fastest-growing companies in the travel tech industry.