Information Center Loan Specialist , Remote; MA, NH, GA

Schedule

Choice of:

• 9:45am-6:45pm with every other Saturday
• 1:00pm-10:00pm Monday through Friday
• 4‑day schedule 9:30am-8:30pm (includes every Saturday – Tuesday, Wednesday, or Thursday day off)

Provide Service Excellence to members during all aspects of the loan origination process for Consumer Loans and Mortgages, as required.

• Answer inbound phone calls in a high-volume contact center.
• Efficiently assist members with inquiries about DCU loan products, the application process, and other loan‑related calls.
• Proficiently originate and process consumer loan applications for automobiles, personal loans and credit cards.
• Review credit reports and determine loan eligibility through automated underwriting and/or loan officer review.
• Review required applicant documentation including income verification, purchase agreements, etc.
• Adhere to borrower/lender compliance requirements and DCU’s internal policies and procedures.
• Complete required trainings on compliance, DCU products/services and lending guidelines.
• Support DCU’s Success‑Sharing goals by referring and cross‑selling other DCU products and services.
• Achieve job expectations for schedule adherence, call efficiency, sales goals and other metrics.
• Become registered through the Nationwide Multistate Licensing System to obtain Mortgage Loan Originator licensing.
• Answer general questions for and originate Mortgage and Home Equity applications.
• Participate in performance development by being receptive to constructive coaching feedback from Assistant Managers, Performance Leads and Senior Specialists.
• Foster teamwork and strengthen relationships between the Information Center Staff and staff in DCU’s support departments.
• Accurately process transactions, file maintenance and other member requests.
• Make process improvement recommendations to improve efficiency of operations in the Information Center and/or other areas of the Credit Union.
• Perform other job‑related duties as assigned or requested.
• Comply with regulatory compliance and assigned training requirements.

• High School diploma or equivalent.
• 6 months prior contact center or 6 months lending experience required.

• Excellent communication and phone etiquette.
• Proficient computer skills and ability to learn new software.
• Strong troubleshooting, multitasking, organizational and time‑management abilities.

DCU is an equal opportunity employer and we value diversity, inclusion, and equity at our company. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

If you’re applying for a job and need a reasonable accommodation for any part of the employment process, please send an email to careers and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address.

DCU is not currently offering Visa transfer or sponsorship for this position.

$21.50 - $24.10 per hour