Director of Risk Operations

About Tekmetric

Tekmetric is a cloud‑based platform that helps auto repair shops run smarter and grow faster.

Tekmetric is seeking a seasoned payments and risk leader to own the full payments operations lifecycle for its embedded fintech platform. As Director of Payments and Risk Operations, you will shape the future of our embedded fintech business, build reporting infrastructure, drive AI‑assisted decisioning, and partner with Stripe.

• Own the full payments operations lifecycle: merchant onboarding, underwriting, transaction monitoring, dispute management, and escalation handling.
• Define and manage core operational metrics: approval rates, loss rates, dispute win rates, time‑to‑decision, and cost per account.
• Build the reporting infrastructure that makes those metrics visible—dashboards, data pipelines, and operational scorecards that give leadership and cross‑functional partners a real‑time view of payments health.
• Use reporting to manage the business: identify trends, surface risk early, drive decisions, and hold the team accountable to outcomes.
• Present operational performance to leadership and stakeholders with clarity and confidence.
• Expand into automated, AI‑assisted decisioning—humans manage exceptions, systems manage volume.
• Deploy rules‑based and AI‑assisted workflows to reduce manual overhead without introducing risk blind spots.
• Own portfolio‑level loss performance—balance growth, risk appetite, and customer experience with real accountability.
• Design and refine underwriting and monitoring strategies as GMV scales; proactively identify emerging risk patterns before they become portfolio problems.
• Maintain controls aligned with Stripe’s infrastructure and card network obligations.
• Own the operational relationship with Stripe and relevant partners.
• Partner with Legal and Finance to maintain compliance reporting, audit readiness, and internal control standards.
• Serve as the central accountability point for Payments Ops across Product, Engineering, CX, Sales, and Finance.
• Build and lead a lean, high‑performing team; evolve existing systems and processes as the payments function matures.

• 8+ years in payments operations, risk, or fintech—vertical SaaS or embedded payments experience strongly preferred.
• Proven track record of owning portfolio‑level KPIs with real accountability—you hold the number, not just support it.
• Experience building operational reporting infrastructure from the ground up—dashboards, scorecards, and data frameworks that are actually used to run the business.
• Strong analytical instincts—you know which metrics matter, which ones lie, and how to tell the difference.
• Experience leading an operational team through a manual‑to‑automated transition.
• Deep familiarity with acquiring, underwriting, disputes, fraud, and chargeback management.
• Demonstrated success building or deploying AI‑assisted decisioning in an ops context—rules engines, agent workflows, or ML‑informed approaches.
• Stripe experience is required & embedded fintech infrastructure fluency is required.
• Strong cross‑functional operator—comfortable working across multiple departments and driving projects to completion.
• Excellent analytical skills—able to build operational forecasts, set KPIs, and drive decisions from data.

• Enjoy the flexibility of remote work.
• Competitive base salaries that reflect your value.
• Generous Paid Time Off, because we know you do your best work when you’re well‑rested.
• Support for every stage of life—paid maternity, parental bonding, and medical leave for you or your loved ones.
• Comprehensive health benefits, including Medical, Dental, Vision, and Prescription coverage. For employee‑only, we offer plans that cover 100% of premiums and we cover 50% of costs for families.
• Prioritizing your mental health: free, confidential counseling through our partnership with Better Help.

• 401(k) Retirement Savings Plan with 100% employer match on contributions up to 6%.
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) to make your money go further.
• Life and Accidental Death &…