Card Services Specialist

Sound Credit Union is currently seeking a Card Services Specialist to join our team! If you have a passion for customer service and strong attention to detail then this position at Sound might be the ideal opportunity for you. We offer a welcoming environment with opportunities for professional growth, a passion for community involvement and great benefits to support employee wellbeing.

Our pay ranges are built to allow for candidates with various levels of skill and experience to be considered and provide room for growth over time. The target salary range for this position is $25.96 - $32.45 depending on previous experience and education. The full salary range is $25.96 - $38.94.

We stand by our purpose to support our members, employees, and communities through all waves of life. We pride ourselves on fostering a workplace that celebrates diversity and inclusivity, ensuring that every voice is heard and valued. Learn more about our company culture on our career's page!

Responsibilities:

• Maintain and update member’s credit/debit card accounts and related functions.
• Perform dispute processing, including submissions via Visa Online, provisional credit and letters.
• Research and correct various member and/or clerical discrepancies.

• 6+ months experience in a bookkeeping or accounting functional area or the appropriate combination of related experience and/or training; or equivalent combination of education and experience in card processing.
• 2+ years’ experience with credit/debit card procedures, products, and services preferred.
• High School Diploma or GED equivalent required. Associates degree preferred, including completion of business; office skills; bookkeeping/accounting or related courses.

• Must be bondable.
• Employer sponsorship to secure or maintain employment authorization is not available.

A hybrid schedule rotating monthly between 8 AM - 5 PM and 9 AM – 6 PM, with rotating Saturdays 9 AM – 1 PM. In your role you will have the ability to combine in-person and remote work.

This is expected to be a 9-month contract role.

Sound Credit Union was founded in 1940 and is one of Washington State’s largest credit unions. We have 26 full-service branches located throughout the Puget Sound region. We live by our Guiding Principles of Make a Connection, Be a Champion, and Doing the Right Thing for our members, employees, and community. Visit our website at  to apply.

Sound Credit Union is proud to be an Equal Opportunity employer that values and celebrates the unique perspectives and experiences each person brings to our team. We welcome talent from all walks of life and actively foster an inclusive workplace where every team member can thrive and belong. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, veteran status, disability, age or any other protected status.

We believe our differences make us stronger and are committed to building a team that represents a variety of backgrounds, perspectives, and skills.