Remote Mortgage Loan Officer; Maryland

About the Team

At Zillow Home Loans, we’re at the forefront of revolutionizing the home financing experience. As part of Zillow Group’s Fin Tech division, you’ll help reshape how consumers buy, sell, and finance homes while working in a collaborative, high‑energy environment.

This position is a purchase‑focused Mortgage Loan Officer role that originates home loans for customers introduced through Zillow’s ecosystem. You’ll guide borrowers from first contact through funding while delivering a best‑in‑class customer experience. The role can be performed in either a high‑volume, digitally driven environment or a relationship‑based, market‑focused model, depending on your strengths.

The position is remote with restrictions. Your designated remote location must be your principal place of residence and physically located within the state of Maryland. Any future relocation to another state is subject to company review and may be denied based on business need.

• Originate and manage purchase mortgage loans from application through closing while ensuring compliance with all regulatory and company requirements.
• Convert company‑provided purchase opportunities into funded loans through proactive follow‑up and effective borrower consultation.
• Build strong relationships with customers, Zillow Preferred Agents, and local partners where applicable.
• Manage an active pipeline while meeting defined service levels, productivity metrics, and funding expectations.
• Leverage Zillow’s CRM, loan origination systems (LOS), and data‑driven tools to manage pipeline health and customer engagement.
• Partner with centralized processing, underwriting, and closing teams to move loans efficiently.
• Deliver a consistent, high‑quality customer experience through phone, email, and text communication.
• Stay current on market trends, lending programs, and regulatory requirements to provide tailored financing solutions.
• Maintain active licensing, complete required education, and participate in ongoing professional development.
• Participate in the collection, storage, and use of voice prints for operational and compliance purposes.

• 3+ years of mortgage origination experience with a strong emphasis on purchase transactions, either as an active NMLS Loan Originator with state licenses or as a Loan Originator under a federal bank license.
• Completion of the 20‑hour CORE Pre‑Licensing Education and successful passage of the SAFE Mortgage Loan Originator Test – National Component.
• Physically located and working remotely from Maryland.
• Proven success originating purchase loans in either a high‑volume, phone‑based sales environment or an agent‑centric referral model.
• Strong client service orientation with consultative sales skills and deep understanding of the mortgage process.
• Comfortable working in a structured, performance‑driven environment with clearly defined KPIs.
• Excellent verbal communication skills and ability to build trust quickly.
• Strong time‑management, organization, and pipeline management skills.
• Proficiency with CRM, LOS, and Microsoft products (Outlook, Word, Excel).
• Associate’s or Bachelor’s degree preferred.

In addition to a competitive base pay, employees in this role are eligible for incentive compensation and equity awards based on experience, performance, and location. The base pay range for this role in Maryland is $12.00–$25.00 per hour, with additional compensation potential. Employees will not be paid below the salary threshold for exempt employees in the state where they reside.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.