Service Representative - Senior

Operation:
Rotating shifts
• shifts are 7.5 hours/each and can span in timing from 7:30am- 6:30pm EST. Resources need to be flexible working their day within these confines. Remote working model with 1 day per week on-site mandatory (Mondays)

Job Description
Role Mandate
This group receives and processes incoming payments from other entities worldwide electronically.

The focus of these individuals will be to repair incoming payments
• when payments are processed, the process of the funds transmitting from their entity can error out- these reps will correct this route and ensure payments can process through their queue to the correct entity.

Team Culture
This group operates in a true "productivity" area
• working with efficiency and speed is the main goal.

The team works together to ensure each wire payment in their queue is completed by EOD
• as such, they rely on one another to work together and adhere to deadlines.

This role operates exclusively as a back-office function
• there is no customer facing element to the role. Reps interact with their own teams (based out of Mississauga) as well as a sister site (of other service officers).

Role Responsibilities Include (but are not limited to)

Ensuring wire payments are processed with no process errors

Receiving payments in differing currencies and manually keying the funds into the correct currency in alignment with the customer's bank account

Working through their request queue with both speed and accuracy

Must-Have Skills

Excellent typing skills
• a speed of 50 words/minute at minimum

Strong communication skills
• a bilingual candidate is an asset, but the work the team completes day to day is with English speaking customers

Willingness to learn

Strong work ethic

Nice to Have Skills

Previous financial teller experience is a nice plus

Previous service rep experience for a banking client

Solid knowledge of general geography
• this team handles transfers worldwide, and it can be helpful for candidates to have a good understanding of where countries are located and the currencies they leverage

Educational Background

Post-secondary degree highly preferred
• no discipline in specific is required, nor is it required the candidate come from a college or university background

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