Loan Support Analyst Sr; Commercial Participated Servicing

Position Overview

As a Loan Support Analyst Sr within PNC's Participated Servicing organization, you will be based in Pittsburgh, PA;
Brecksville, OH;
Dallas, TX;
Houston, TX;
Kalamazoo, MI; or East Brunswick, NJ. This role is responsible for servicing a portfolio of participated commercial loans while maintaining alignment with agent bank records and activity. You will process loan advances, apply payments, complete rollovers and conversions, and resolve past‑due balances and over payments. The position also includes reconciliation activities by reviewing agent bank notices and transaction breakdowns and comparing them to internal systems and records to identify and resolve discrepancies.

• Experience in Commercial Loan Operations.
• Working knowledge of participated/syndicated loan servicing.
• Experience with ACBS and CLASS/Commercial Lending Servicing Portal (CLSP) preferred.
• Strong analytical, reconciliation, and problem‑solving skills.
• Ability to manage multiple priorities while maintaining a high degree of accuracy.

• Execute varied and complex transactions/processes utilizing standard procedures for loan servicing.
• Reconcile and review transactions in accordance with established policies and procedures.
• Partner with internal and/or external business partners to route communications, documents or other action items to complete transactions.
• Identify and resolve exceptions; escalates appropriately.
• Provide responses and documentation to inquiries and ad‑hoc requests.
• Review transactions and related documents to verify completeness, accuracy and conformance to service levels and applicable policies.
• Assist with training/coaching of new hires and serve as a subject‑matter resource for the team.

• Analytical Thinking, Capital Management, Compliance Requirements, Documentation, Due Diligence, Loan Documentation, Regulatory Compliance, and Risk Mitigation Strategies.
• Accuracy and Attention to Detail, Decision Making and Critical Thinking, Effective Communications, Flexibility and Adaptability, Managing Multiple Priorities, Operational Functions, Problem Management Process, Products and Services, and Standard Operating Procedures.
• University or college degree with less than 1 year of professional experience or a comparable combination of education, certification, and experience.

This position may be eligible for remote work in select geographic locations, subject to approval by PNC. Approved remote work requires a quiet, secure, and confidential home‑based workspace. Occasional in‑office participation may be required based on business needs.

Base Salary: $41,250.00 – $82,500.00. Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with compensation based upon company, business and/or individual performance.

PNC provides a comprehensive range of benefits for full‑time eligible employees, including medical/prescription drug coverage with a Health Savings Account feature, dental and vision options, life insurance, short‑ and long‑term disability protection, 401(k) with PNC match, pension and stock purchase plans, dependent care reimbursement, backup child/elder care, educational assistance, and a robust wellness program. Paid time off may include maternity/parental leave, up to 11 paid holidays, 9 occasional absence days, and 15 to 25 vacation days depending on career level and years of service.

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other protected categories. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.