Remote Mortgage Loan Officer; Tennessee

About the Role

This role is a mortgage loan originator focused on purchase transactions for clients introduced through Zillow’s ecosystem. The position is remote (principal residence in Tennessee) but may include occasional office work. Responsibilities include originating loans from first contact to funding while delivering a high‑quality customer experience and meeting performance metrics.

• Originate and manage purchase mortgage loans from application through closing, ensuring compliance with all regulatory requirements.
• Convert company‑provided purchase opportunities into funded loans through proactive follow‑up and effective borrower consultation.
• Build strong relationships with customers, Zillow Preferred Agents, and local partners.
• Maintain an active pipeline while meeting defined service levels, productivity metrics, and funding expectations.
• Leverage Zillow’s CRM, loan origination systems (LOS), and data‑driven tools to manage pipeline health and customer engagement.
• Collaborate with centralized processing, underwriting, and closing teams to move loans efficiently.
• Deliver consistent, high‑quality customer experience via phone, email, and text communication.
• Stay current on market trends, lending programs, and regulatory requirements to provide tailored financing solutions.
• Maintain active licensing, complete required education, and participate in ongoing professional development.

• 3+ years of mortgage origination experience with a strong emphasis on purchase transactions, either as an active NMLS Loan Originator with state licenses or under a federal bank license.
• Completion of the 20‑hour CORE Pre‑Licensing Education and successful passage of the SAFE Mortgage Loan Originator Test – National Component with Uniform State Content.
• Physically located in and working remotely from Tennessee.
• Proven success originating purchase loans in a high‑volume, phone‑based sales environment or an agent‑centric referral model.
• Strong client service orientation with consultative sales skills and deep understanding of the mortgage process.
• Comfortable working in a structured, performance‑driven environment with clearly defined KPIs.
• Excellent verbal communication skills and ability to build trust quickly.
• Strong time management, organization, and pipeline management skills.
• Proficiency with CRM, LOS, and Microsoft products (Outlook, Word, Excel).
• Associate’s or Bachelor’s degree preferred.

Competitive base salary, incentive compensation, and equity awards based on experience, performance, and location. Employees will not be paid below the salary threshold for exempt employees in the state of residence.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.