Collections Officer - Remote Bilingual

Position: Collections Officer - Remote Bilingual Role
Location: Quebec

Step into a rewarding bilingual Collections Officer position at Manulife Bank, where you'll utilize your negotiation and analytical skills in a remote setting. Drive successful outcomes for clients in default on various financial products.

As a Collections Officer, bring your 1-3 years of relevant experience to manage accounts and resolve complex issues effectively.

Your role requires fluent communication in both English and French while adhering to collection laws across provinces. From negotiating payment plans to analyzing financial situations, you’ll play a crucial part in maintaining the financial health of clients.

Key Responsibilities:

• Lead the collection process for overdue accounts thoroughly

• Review and analyze accounts to assess repayment abilities

• Negotiate solutions within credit policy guidelines

• Process adjustments and maintain accurate account records

• Manage sensitive client interactions with care

Requirements:

• Minimum 1-3 years collection experience, mortgage is a plus

• Fully bilingual in English and French

• Strong judgment and problem-solving capabilities

• Proven ability to handle competing priorities

• Experience collaborating in diverse teams

Make a difference as a Collections Officer, using your language skills and expertise to navigate complex financial situations at Manulife.
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