Customer Experience Banker Resource- Dublin Avery Rd

Summary: As an Area Customer Experience Specialist (ACES), you will provide a best‑in‑class experience to both customers and colleagues, supporting branches within a region during their time of need. Multi‑branch support allows you to gain experience and exposure to customer interactions, enhancing your knowledge and skills and enabling you to be an excellent resource for branch colleagues across the region. ACES will travel between local branches and must be adaptable to work in different locations that can change daily.

Dependability is essential and you must have reliable transportation to facilitate working in multiple branches. ACES acts as a culture carrier, creating impact in every branch visited. A dedicated centralized leadership team provides coaching and skill development to help you progress in your career.

• Provide coverage in all aspects of branch banking including customer transactions, servicing customer needs, and identifying opportunities to offer advice and guidance along the customer’s financial journey; refer customers to other areas of the bank as needed.
• Process customer transactions accurately and efficiently while maintaining proper cash controls and balancing daily.
• Deliver excellent customer service and effectively resolve customer issues.
• Educate customers on deposits, loans, and support account maintenance issues.
• Assist customers in optimizing the use of bank technology (online, mobile, and ATM banking).
• Adhere to all operational, security, risk and regulatory policies and procedures.
• Obtain NMLS licensing as part of career development (available).
• Notary licensing preferred.
• Be dependable and adaptable, traveling to multiple branch locations throughout the week.
• Perform other duties as assigned.

• High School Diploma or GED.
• Minimum of 1 year of customer service and branch banking experience.

• Bachelor’s degree.
• Experience with cash handling.
• Career‑oriented individuals who want to join an organization where they can gain experience and build a career.
• Demonstrated acumen in banking, sales, investments, consumer lending, business banking, business lending, customer service, and presentation skills.
• Military service in administration, contracting, civil affairs, or similar roles.

No – eligible for overtime pay.

Office.

Certain positions outside our branch network may be eligible for a flexible work arrangement. Our approach enables teams to combine the best of both worlds: in‑office and work from home. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.

Huntington will not sponsor applicants for immigration benefits, including but not limited to assistance with obtaining work permission for F‑1 students, H‑1B professionals, O‑1 workers, TN workers, E‑3 workers. Applicants must be currently authorized to work in the United States on a full‑time basis.

Huntington is an Equal Opportunity Employer.