Float Universal Banker

Position Summary

Float Universal Banker is responsible for delivering excellent service to current and potential customers. Employees possess exceptional customer service skills, confidence, leadership skills, a strong sales aptitude, attention to detail, and outstanding knowledge of traditional bank products and services. They support and service new and existing customers using in-person, phone and email interactions, and ensure consistent, prompt, and professional customer experience while building and enhancing relationships.

• Understands and applies operational policies and procedures that evolve as customer behaviors change and the channel grows.
• Understands the consumer lending process as it relates to cross-sell opportunities, loan products and interest rates.
• Properly identifies customers on every interaction using established guidelines and procedures.
• Provides accurate account information using account security procedures.
• Recognizes account flags such as holds, delinquent loans and screen messages before interacting with a customer.
• Recognizes inconsistencies regarding checks being deposited and account activity.
• Understands check hold processes and procedures.
• Must be customer-focused and able to convey information in an enthusiastic and positive manner.
• Greets customers enthusiastically, provides quality customer service and constantly looks for ways to exceed their expectations.
• Processes cash and check transactions, including deposits, withdrawals, loan payments and transfers from one account to another while safeguarding against fraud.
• Balances cash drawers throughout the day and at the end of each shift.
• Performs financial transactions in an efficient and precise manner.
• Supports individual and enterprise goals as determined by management.
• Utilizes system software provided.
• Promotes honest and open communication throughout the organization.
• Demonstrates behaviors that are consistent with the bank’s philosophies, objectives, and leadership characteristics.
• Integrates with team members of various branches.
• Works with other departments to ensure the workflow or process is providing the best service to the customer.
• Proactively seeks ways to provide financial solutions to new and existing customer relationships to meet or exceed customer expectations.
• Proficient in determining customer needs, and providing solutions that may include referring customers to other departments and bank affiliates/partners including mortgage and commercial lending, treasury management and financial advisors.
• Maintains a strong working knowledge of consumer/business banking products and services to confidently consult with customers.
• Enthusiastically educates customers on banking online and payment products.
• Accurately and efficiently processes a variety of banking transactions while following proper procedures and safeguarding against fraud and ensuring customer privacy.
• Uses strong and creative decisioning skills and abilities to assist customers in conducting transactions and sales activities with little to no supervision.
• Issues money orders, cashier’s checks and redeems savings bonds.
• Able to identify correct product types through needs‑based questioning to sell products/services or make referrals to other departments, bank affiliates/partners to build and deepen customer relationships.
• Proactively seeks ways to expand customer relationships to meet or exceed individual, team and bank goals.
• Ensures all disclosures, audit standards, security policies and procedures are followed in accordance with Bank policy and Federal regulations. Stays up to date with changes.
• Assists with deposit account openings, account maintenance requests, and may assist customers with accessing their safe deposit box.
• Ability to travel amongst different offices within a region and adjust to each office. Position will be assigned a home office but will be expected to travel amongst different offices within a region as needed based on geography to the home office.
• Perform other duties as assigned.

• Proven sales skills, leadership skills and some background with outside networking/community…