Member Solutions; Collections Recovery Supervisor; be remote from MD, PA, DE, WV, VA, FL

Educational Systems FCU has proudly served the education community for almost 70 years. With over $1.4 billion in assets and 13 branches, the Credit Union serves 93,000 members.

We are a fast-growing credit union who knows who we are, who we serve, and where we are going. Our vision is to make financial wellness and stability accessible for all the communities we serve. Our mission is to empower individuals and communities through accessible financial solutions. We are committed to fostering financial well-being by providing competitive solutions, personalized services, and educational resources.

By building strong partnerships, supporting community growth, and promoting financial literacy, we strive to create a brighter future for our members, Ambassadors (employees), and the communities we serve.

Our Member Solutions Recovery Supervisor oversees the daily activities of the Member Solutions (collections) recovery team, ensuring that the team effectively handles overdue accounts and meets recovery targets, particularly relative to bankruptcies, repossessions, and legal work. This role involves managing Ambassador performance, enforcing compliance with industry regulations, and supporting continuous improvement within the Member Solutions department. Assists members and potential members in understanding and utilizing Credit Union products and services.

This position requires a minimum of seven years’ experience in a Member Solutions (collections) department including working with bankruptcies and repossessions, as well as at least 3 years of supervisory experience. A degree in Business, Finance or related field is preferred. Must have extensive knowledge of collection policies and procedures in addition to knowledge of federal and state regulations. Must be proficient in the use of Microsoft Office and have excellent interpersonal, communication, analytical and problem solving skills.

Please visit our website at https://(Use the "Apply for this Job" box below). and visit our Career page. We are an equal opportunity employer.