Customer Experience Representative

Pay Rate: $21.00 - $23.00 / hour

Job Type: Full-time

Work Arrangement:
Hybrid (Scheduled days in-office combined with work-from-home options after initial training)

About the Role:

Are you a proactive problem-solver who excels at balancing analytical thinking with exceptional communication? We are seeking a Customer Experience Representative (CXR) to join our team. In this vital consulting role, you will manage a portfolio of customer accounts, drive proactive collection efforts, and resolve complex customer issues. This position requires excellent organizational skills, time management, and critical thinking to maintain high-level internal partnerships while ensuring our customer relationships remain solid, productive, and valued.

• 3–5+ years of progressive experience in one or more of the following areas:
  Customer Experience analytics
• Credit & Collections analytics
• Financial or operational reporting
• Business or data analytics in a complex, matrixed organization
• Demonstrated experience creating recurring and ad-hoc reports, dashboards, and analytical insights for leadership.
• Hands‑on experience working with large datasets and translating data into actionable business insights.
• Experience supporting cross‑functional teams, including Credit, Collections, Customer Service, Finance, or Sales.
• Proven ability to independently manage multiple priorities, projects, and deadlines.

• Prioritize portfolios to maximize collections, secure timely remittances, and resolve past‑due invoices.
• Identify account risks, analyze AR trends, and monitor delinquency indicators.
• Perform routine daily reviews and releases of sales orders.

• Investigate and resolve account errors, billing/pricing discrepancies, cylinder assets, and cash applications from initiation to final resolution.
• Research complex account issues to thoroughly understand underlying data and trends.

• Maintain quality relationships with branch, account, district, and national managers to support collection efforts without impairing customer relations.
• Recognize significant credit risks and proactively elevate critical matters to the AR Supervisor and collections management.

• Maintain meticulous, organized records of all communications and follow‑up actions.
• Take extreme ownership of account maintenance, including handling undeliverable mail and updating details.
• Execute special projects and other duties as assigned.

• Commercial Collections
• Credit & Collections

• Years of experience: 3 years
• Experience level:
  Entry Level

Equal Opportunity

Employer:

Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact